Job
- Level
- Lead
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Marktgemeinde Lustenau
- Working Model
- Onsite
Job Summary
In this role, you lead the customer service support team, optimize processes, develop strategic solutions for technical support, and act as the main interface for complaint handling and knowledge management.
Your role in the team
- Organization of a smooth business operation of the support team in customer service.
- Strategic development of Technical Support (including monetization of end-user support).
- Technical and disciplinary leadership as well as development of the decentralized 'Technical Support' team.
- Ensuring the required competencies in the 'Technical Support' team.
- Communication interface internally and externally as well as proactive knowledge management for more efficient processes in customer service.
- Handling of complaint cases, warranties, goodwill gestures, and technical inquiries.
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Our expectations of you
Education
- Technical training in the field of electronics, control engineering, or HVAC.
Qualifications
- Great passion for customer service with a high level of service orientation.
- Excellent spoken and written proficiency in German and English.
Experience
- Leadership experience in a similar position.
- Work experience in the HVAC industry is desirable.
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What we offer
- Participation in the largest customer service organization in the industry.
- Flexible working hours model.
- Company mobile phone as well as a company car (passenger car) for private use.
- Comprehensive training and development opportunities.
- Numerous employee benefits (including company bikes, generous meal allowance, food trucks, performance-based bonus, attractive discounts with partner companies as well as corporate benefits, Grander water, subsidy for public transport, etc.).
- eBike charging stations with free and environmentally friendly solar power.
- Secure job in a successful family business.
- The collective agreement minimum base salary for this position applies. Since we do not settle for minimum standards either, your actual salary will correspond to your qualifications and experience and will be significantly above the collective agreement.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Bösch, Walter Bösch GmbH & Co KG
Lustenau
This company specializes in heating, air conditioning and ventilation systems. In 2017, they employed 600 workers in Austria, Czech Republic and Switzerland.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.2
Workingconditions
3.4Culture
3.5Career Growth
3.2Engineering
2.7
Head of Technical Support Customer Service
- Location
- Marktgemeinde Lustenau
- Working Model
- Onsite
- Diversity
- Open for all genders
