Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Stadt Feldkirch
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical inquiries, interpret problem descriptions, document support cases, and collaborate closely with the development team to create and implement customer-oriented solutions.
Your role in the team
- Handle technical inquiries from our clients
- Users understand and correctly interpret problem descriptions
- Offer solutions for simple problems independently.
- Assist with using our apps as well as industry software.
- Document support cases clearly, understandably, and in a structured manner.
- Close and solution-oriented collaboration with our developer and project team
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Responsibility Distribution
New Features
Maintenance, Bugfixing
Client Support
Documentation
Organisation
Meetings
Our expectations of you
Experience
- Enjoyment in dealing with people
- A pronounced conversation culture and patience in the support process
- Very good German skills (at least C1/C2) for confident communication
- Good understanding of Austrian, German, and Swiss dialects.
- Confident handling of modern hardware and a logical understanding of software processes.
- An IT qualification is a plus
- Career changers with proven high IT affinity are welcome.
- Independent and reliable work ethic
- Honest communication within the team, even when mistakes happen
- Willingness to regularly be present at our location in Feldkirch
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What we offer
- We value long-term customer relationships, honest communication, and a meticulous approach in the support process. Quality, stability, and mutual trust take precedence over quick fixes.
- Support is the flagship of our company – not isolated ticket processing.
- Close coordination with the project and development team for troubleshooting.
- Solution-oriented customer service rather than quick processing on the phone
- Clear responsibilities and direct, flat decision-making processes within the team
- Presence at the Feldkirch location is especially important at the beginning for an excellent onboarding.
- Home office possible on a daily basis afterwards
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🕺No Dresscode
- 🐕Animals Welcome
- 🙅♂️No All-In Contracts
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
More net
- 🚂Climate Ticket
- 🎁Employee Gifts
- 💵Bonus Payments
- 🚎Public Transport Allowance
- 💰Bonus Commisions
- 🍰Employee Stock Option
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
infeo
Feldkirch
At Infeo, we're experts in waste management and winter services, and offer a wide range of software solutions and consulting services to help digitize, automate, and optimize internal processes. We work with high-tech partners to create complex application scenarios for our clients. From vehicle procurement to digital waste calendars, we provide comprehensive support for all aspects of logistics within the waste disposal industry.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2010
- Language
- German
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Consulting, Internet, IT, Telecommunication, Logistics, Transportation
Dev Reviews
by devworkplaces.com
Total
(9 Reviews)Engineering
3.8Workingconditions
4.5Career Growth
4.2Culture
4.3
IT support staff - first/second level support
- Location
- Stadt Feldkirch
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply
