Job
In this role, you analyze and resolve issues in first and second-level support, assist with printer problems, and manage end devices using Microsoft Intune and user accounts in Active Directory.
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Job technologies
Your role in the team
- Support and assistance for users in First- and Second-Level Support
- Analysis, troubleshooting, and resolution of disruptions, service requests, as well as more complex hardware and software issues.
- Support with printer installations and troubleshooting in the printer environment
- Management and support of end devices using Microsoft Intune
- Administration of user accounts, permissions, and IT services with a focus on Active Directory
- Processing and analysis of topics related to network structures as well as LAN and WLAN environments.
- Ensuring compliance with defined Service Desk processes and IT policies.
- Close coordination with internal IT departments to ensure efficient service delivery.
Our expectations of you
Qualifications
- Good knowledge of First- and Second-Level Support
- Practical experience in printer support, ideally with Canon devices.
- Proficient in Microsoft Intune
- Knowledge of network services DNS and DHCP
- Very good knowledge of German as well as good knowledge of English, both spoken and written.
Experience
- Proven experience in a Service Desk or ticketing system environment
- Experience in Active Directory administration, particularly user and permissions management
- Experience in implementing Windows 11 rollouts
What we offer
- Start: ASAP
- Duration: 6 months, approximately 960 project hours
- Utilization: 100%
- Location: Eastern Austria, full-time on-site
Benefits
Food & drink
Work-Life-Integration
Health, fitness & fun
Higher take-home pay
Job locations
About your employer
Wien
Qualysoft is an international IT consulting company that drives its customers' competitiveness through innovative IT solutions.
- Established Company
- Onsite, Hybrid, Full Remote
- Consulting · Internet, IT, Telecommunication
Employer reviews
- Career growth
- 3.2
- Team culture
- 3.8
- Engineering
- 3.0
- Working conditions
- 3.4
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