Level: Experienced

Job Field: IT, Network, Support

Employment Type: Full Time

Contract Type: Temporary employment

Location: Vienna

Working Model: Onsite

Job Summary

In this role, you analyze and resolve issues in first and second-level support, assist with printer problems, and manage end devices using Microsoft Intune and user accounts in Active Directory.

Job Technologies

Your role in the team

Support and assistance for users in First- and Second-Level Support
Analysis, troubleshooting, and resolution of disruptions, service requests, as well as more complex hardware and software issues.
Support with printer installations and troubleshooting in the printer environment
Management and support of end devices using Microsoft Intune
Administration of user accounts, permissions, and IT services with a focus on Active Directory
Processing and analysis of topics related to network structures as well as LAN and WLAN environments.
Ensuring compliance with defined Service Desk processes and IT policies.
Close coordination with internal IT departments to ensure efficient service delivery.

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Our expectations of you

Qualifications

Good knowledge of First- and Second-Level Support
Practical experience in printer support, ideally with Canon devices.
Proficient in Microsoft Intune
Knowledge of network services DNS and DHCP
Very good knowledge of German as well as good knowledge of English, both spoken and written.

Experience

Proven experience in a Service Desk or ticketing system environment
Experience in Active Directory administration, particularly user and permissions management
Experience in implementing Windows 11 rollouts

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