WienIT

Strategic, technical, and personnel leadership of the IS-U department, including budget and performance responsibility. Overall responsibility for the energy utilities area in SAP (IS-U) within the Wiener Stadtwerke Group. Definition, implementation and...

Central contact point for customers and employees in need of technical support. Efficient processing and prioritization of service requests within the scope of 2nd level support. Collaboration with the delivery teams to effectively resolve disruptions...

Responsibility for internal quality assurance of the IT service line. Planning, design, and execution of onboarding and training sessions. Development and maintenance of knowledge management in ServiceNow for all service areas of WienIT, as well as...

Operation, maintenance, and further development of our integration platform based on webMethods (IBM, formerly Software AG) - both on-premises (VMs, Kubernetes, containerization) and in the cloud (Azure). Responsibility for update and upgrade management...

Planning, implementation, management, monitoring, and upgrading of security measures in IT infrastructure to protect organizational data, systems, and networks (e.g., SIEM, EDR, NDR, IDS/IPS, vulnerability management, DDoS protection, WAF, ...)....

Conducting subsequent investigations and analyses of escalated incidents. Extended triage to determine their urgency and severity, taking into account all available data sources. Collaboration in the further assessment of identified threats along the...

Further development of modular, configurable software solutions for Wiener Stadtwerke in the areas of mobility, energy, and infrastructure. Development of new and existing web applications using state-of-the-art languages and frameworks. Active...

Further development of modular, configurable software solutions for Wiener Stadtwerke in the areas of mobility, energy, and infrastructure. Development of new and existing (web) applications using state-of-the-art languages and frameworks. Active...

Central responsibility for the creation and further development of design systems for various apps and digital services. Understanding and questioning functional requirements (User Stories). Support in requirements definition as well as specification...

Further development of modular, configurable software solutions for Wiener Stadtwerke in the areas of mobility, energy, and infrastructure. Operation and maintenance of services for Wiener Stadtwerke, as well as continuous improvement and expansion of...

Leadership, planning, and implementation of projects for continuous quality improvement in service delivery. Analysis and optimization of existing policies, processes, and manuals - with the aim of establishing sustainable standards. Monitoring and...