Job
- Level
- Experienced
- Job Field
- IT, Project, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 4.611 € gross/month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you are responsible for building and maintaining the IT service portfolio, developing business services, and optimizing processes to ensure high-quality IT services.
Job Technologies
Your role in the team
- Responsibility for the development, maintenance, and continuous improvement of the central IT service portfolio, as well as ensuring a consistent and high-quality data basis.
- Development and management of Business Services and Service Offerings in line with the requirements of our internal clients together with service managers.
- Establishment & optimization of processes as well as the definition of standards and quality criteria for the creation, maintenance, and release of IT services.
- Close collaboration with service managers, departments, and delivery teams, as well as promoting alignment between business and IT.
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Our expectations of you
Education
- Completed degree in (Business) Informatics, Business Administration, or a comparable qualification.
Qualifications
- Knowledge of ITIL principles and a good understanding of IT service processes.
- Structured and analytical work style, a networking personality, high data affinity, and strong communication skills.
- The desire to make Vienna climate-fit for the future together with the Wiener Stadtwerke Group.
Experience
- Experience in IT Service Management, ideally in Service Design, Service Portfolio Management, or Service Catalog Management.
- Experience with ServiceNow or comparable ITSM systems is an advantage.
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What we offer
- For this position, we offer a minimum gross salary of EUR 4,611.00 per month based on full-time employment (collective agreement for employees of companies in the field of services in automatic data processing and information technology, Special Activities 2 (ST2)), depending on qualifications and professional experience, as well as a willingness to pay above this amount.
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Benefits
Higher Take-Home Pay
- 💻Company Notebook for Private Use
- 🛍Employee Discount
- 🎁Employee Gifts
- 📱Company Phone for Private Use
- 💵Bonus Payments
Health, Fitness & Fun
Work-Life-Integration
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
WienIT
Wien
The WienerIT team is the digital backbone of the Wiener Stadtwerke Group. We are at the forefront of digitizing everything that makes Vienna one of the world's most livable cities. As central IT & Business Partners, we get our city's transportation networks moving, make Vienna Energy shine, and build the network infrastructure for all of Vienna's digital networks. We find solutions for group-wide cases – whether it involves pioneering work in digital transformation, personnel processes or print jobs. We create smart services that make Vienna futureproof.
Description
- Company Size
- 250+ Employees
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(3 Reviews)Engineering
3.6Workingconditions
4.1Career Growth
4.5Culture
4.4
IT Service Manager with a focus on service portfolio & design
- Salary
- from 4.611 € gross/monthEstimated net salary based on the gross salary in the job ad.from 3.025 € net/month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
