Jobs at telacc Customer Interaction Center GmbH

Analysis and processing of IT tickets & support requests. Installation and maintenance of PC workstations and peripheral devices. Participation in IT infrastructure projects. Independent and solution-oriented work. Documentation of solution paths in the...

• Linux
• Windows
• Microsoft Teams

Analysis and processing of IT tickets & support requests Troubleshooting for Windows 10 and MS Office Installation, setup and support of client systems Program support from various manufacturers Active Directory: User Management Citrix Session Support

• Citrix
• Active Directory
• Windows

IT rollout on site (onsite) at a fixed location in Graz Exchange and connection of PCs (notebooks, desktops) Care of the cabling Setup and support when switching to current programs or licenses

• Windows

Analysis and processing of IT tickets & support requests Installation and maintenance of PC workstations and peripheral devices Participation in IT infrastructure projects Independent and solution-oriented work Documentation of solutions in the ticket...

• Linux
• OneDrive
• Windows

First contact for all incoming ticket requests Analysis and troubleshooting of problems Carry out tests on customer hardware according to guidelines Process monitoring according to predefined parameters Exchange with downstream support units & the team...

• Office 365

Analysis and processing of IT tickets & support requests Installation and maintenance of PC workstations and peripheral devices Participation in IT infrastructure projects Independent and solution-oriented work Documentation of solutions in the ticket...

Single point of contact for all incoming ticket requests Incident management - Technical analysis and troubleshooting of problems Analysis in subject-specific customer tools according to guidelines and knowledge entries Testing on customer hardware...