Job
In this role, you will resolve IT tickets and support requests, install and maintain PC workstations, and document solutions in the ticketing system as well as the Knowledge Database.
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Your role in the team
- Analysis and resolution of IT tickets and support requests
- Installation and maintenance of PC workstations & peripheral devices
- Contributing to IT infrastructure projects
- Independent and solution-oriented working style
- Documentation of solutions in the ticketing system & the Knowledge Database
- Support of the existing client environment
Our expectations of you
Qualifications
- Completed HTL or technical college education, or an apprenticeship specializing in IT
- Very strong affinity for IT
- Knowledge of network infrastructure (an advantage)
- Good written and spoken German and English skills
- Competent point of contact who enjoys a communicative, cross-departmental role
- Category B driving licence
Experience
- Experience using an IT ticketing system and/or working in IT support
- Knowledge of and experience with Windows 10/11, MS Office/365, MS Teams, and MS OneDrive
What we offer
- Dynamic and modern work environment with state-of-the-art equipment
- Interesting area of responsibility
- Long-term employment and excellent career advancement opportunities at an international company
- Competitive salary and benefits
- Attractive benefits (e.g. company cafeteria)
- For this position, we offer a minimum gross monthly salary of EUR 2,200 based on full-time employment, in accordance with the applicable collective agreement. A (significantly) higher salary is negotiable depending on qualifications and/or professional experience.
Job locations
About your employer
Our company, telacc Customer Interaction Center GmbH, specializes in CRM solutions. We work closely with our customers to develop and implement long-term CRM projects that meet their specific needs. We are your trusted partner for success in CRM initiatives!
- Established Company
- Onsite
- Consulting · Internet, IT, Telecommunication
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