Helpdesk Engineer Job in Vienna

In this role, you assist employees with IT issues in 1st and 2nd level support, address hardware, software, and network support, and manage the setup of Apple devices.

In this role, you will handle 1st and 2nd level support inquiries, manage tickets, coach new colleagues, and assist in rollout projects.

Let George do it: We don't sell anything. Our customers call us for support with George - whether it's features, settings, operation, or something else. You guide them and help them reach their goal. Guardian angel in Fraud: When it comes to suspicious...

Independent handling of tasks in 1st and 2nd level support. Handling of inquiries and issues (via phone, email, ticket, in person). Ticket management including dispatching to 2nd and 3rd level teams. Coaching and professional support for less...

Technical and organizational leadership of a team of four first-level support staff. Organization and quality assurance of the IT helpdesk (ticket system, prioritization, escalation). Training, coaching, and professional development of team members....

Support and further development of services in software and hardware on end-user devices (thin client, notebook, smartphone) Documentation of the troubleshooting process (process management) Transmission of the status report to the customer...

You work in 1st + 2nd level support for internal and external users. The daily processing of inquiries via our internal ticket system and by telephone is part of your responsibilities. For clients, you take care of the installation of the operating...

IT support for all Quehenberger employees – first and second level Error analysis and coordination with the specialist departments (soft and hardware support) Support of mobile devices (Android and IOS) via MS Intune Procurement of hardware and internal...

Receiving inquiries and fault reports (by telephone, e-mail, ticket, in person). Troubleshooting and providing assistance. Ticket management including dispatching to 2nd and 3rd level teams. hardware and software installations. Workplace provision and...

Independent processing of orders in 1st and 2nd level support. Receiving inquiries and problems (by phone, email, ticket, in person). Ticket management including dispatching to 2nd and 3rd level teams. Coaching and professional support for less...

Call management for installed hardware and software (including department-specific applications and individual applications). IT troubleshooting (first level support) in the end-user area. Hardware installation/replacement. Software installation (also...

Administration Sharepoint Error analysis and correction of Sharepoint impairments Creation of training materials including implementation of training Acceptance, qualification of fault reports and problems with various systems and their resolution (1st...

First level support for internal users (m/f/d) by telephone, remote maintenance or on-site Error analysis and problem solving in hardware and software Installation of hardware and software Competent user support and user training Ensuring stable and...

Recording and solving faults within the framework of 1st level support or forwarding to internal departments or third-party service providers Management and documentation of all inquiries using a ticketing system Central contact person for IT technical...