Job
- Level
- Experienced
- Job Field
- Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will support project management for clinical trials and digital health projects, maintain communication with clients and partners, and manage project progress and feedback from study sponsors.
Your role in the team
- We are looking for a Customer Success Manager who has proven job experience in managing clinical trials, ideally also digital health projects.
- In this job you will support our project management activities and foster our excellent communication with our clients and partners in biopharma, cosmetics and medical industry.
- You will act as a bridge to our customers and directly interact with C-level and report to our CEO.
- Manage ongoing projects and bring them to maximum success.
- Estimate service requirements of existing and new customers.
- Support with planning, onboarding of new preclinical and clinical projects.
- Prepare and carry out and (re)training calls with existing and new users.
- Act as primary contact for study sponsors, CROs, and clinical PM.
- Management of study timelines and collection of customer feedback.
- Writing, organization, and management of project-related documents.
- Internal reporting of project progress to our CPM and C-level.
- Continuous (self) education in relevant fields.
- Support business development.
- Manage tickets and priorities.
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Our expectations of you
Education
- Master's degree in life sciences.
Qualifications
- Competency in managing, coordinating, supervising clinical studies.
- Broad understanding of pre-clinical and clinical studies.
- Excellent organisation and project management skills.
- Knowledge of relevant regulatory guidelines and ICH-GCP.
- Fluent in English is a must-have, communication in German is a plus.
- Strong written and verbal communication skills.
Experience
- Minimum 2 years experience in clinical project management.
- Experience in the biotech, pharma, cosmetics or medical device industry.
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Job Locations
Topics that you deal with on the job
This is your employer
SCARLETRED Holding GmbH
Wien
Scarletred is the certified medical device product that solves the problem of lacking standardization and objectivity in Teledermatology. The AI powered software enables high quality remote skin imaging and analysis in a multitude of skin conditions, supplying international Biopharma and Cosmetics companies, governments hospitals and clinicians.
Description
- Company Type
- Established Company
- Industry
- Internet, IT, Telecommunication
Customer Success Manager
- Salary
- from 45.000 € Gross/Year
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
