Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.362 € Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will be the first point of contact for employees regarding IT inquiries, analyze hardware and software issues, install clients, and actively influence the optimization of local IT processes.
Job Technologies
Your role in the team
- You are the primary contact for our employees regarding IT-related questions and disruptions in daily operations (2nd Level Support).
- You analyze and troubleshoot hardware and software issues on workstations, peripherals, and mobile devices.
- You assist with the installation, configuration, and maintenance of clients, standard software, and IT workstations.
- You actively contribute to the optimization and standardization of our local IT processes.
- You create, update, and maintain technical documentation, guides, and FAQs for users.
- You assist with rollouts, updates, and smaller IT projects in the local environment.
- You work closely with the local IT team as well as central IT units.
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Our expectations of you
Education
- Completed IT-related training (e.g., apprenticeship, HTL, technical school) or comparable practical experience in IT support.
Qualifications
- Good knowledge in handling Windows clients, standard software, and Office environments.
- Basic understanding of IT infrastructure, networks, and user management.
- Analytical thinking skills as well as a structured and solution-oriented working approach.
- Strong service and customer orientation, as well as enjoyment in supporting users.
- Good communication skills and the ability to explain technical matters clearly.
- Team player, reliability, and an independent working style.
- Proactive attitude and interest in continuously improving IT processes.
Experience
- Initial work experience in IT support or a comparable role is an advantage.
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What we offer
- The minimum salary for this position is €2,362.00 gross per month according to the collective agreement for full-time employment, with willingness to pay above this depending on qualifications and experience.
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Job Locations
This is your employer
Eduscho
Tchibo/Eduscho Österreich is a leading coffee company in Austria with over 1,100 employees. With its own stores, strong online presence and nationwide distribution network, the company offers a multi-channel sales system that provides coffee lovers with the brands Tchibo and Eduscho, as well as single serve systems Cafissimo and Qbo. In addition to delicious coffee products, occasional non-food items and services are also available. Tchibo and Eduscho both enjoy top positions in terms of market share for roasted coffees in Austria - making them two of the most trusted names in this category. Furthermore, Tchibo is world's third largest supplier of organic cotton fabrics!
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Trade, Food Products
IT Support Mitarbeiter
- Salary
- from 2.362 € Gross/MonthNet salary converted from the gross salary in the job ad.from 1.840 € net/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
