Job
- Level
- Senior
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 56.000 € Gross/Year
- Location
- Linz, Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will assist with complex technical issues, oversee servers and networks, promote teamwork for process improvement, and keep our documentation up-to-date.
Job Technologies
Your role in the team
- Problem Solver: Assistance with issues when 1st Level Support can no longer proceed – from software bugs to hardware failures and network problems, you then take care of the root cause analysis.
- System and Network Professional: Maintenance of servers, network troubleshooting (e.g., firewall, VPN), and management of user and customer accounts (permissions, policies).
- Team player: You promote close collaboration with colleagues from Support and Operations, handle escalation of issues, and continuously contribute to improving support processes.
- Documentation: You keep our knowledge up to date and actively contribute to improving our internal processes.
- Take responsibility: You lead as a senior and are the point of contact within the team.
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Our expectations of you
Qualifications
- You impress with your technical expertise, especially in the areas of Windows, macOS, and Linux (including server environments).
- You have a solid understanding of network protocols, IP addressing, subnetting, and network troubleshooting tools, and also possess basic knowledge of database management.
- You bring a hands-on mentality and have a good understanding of SaaS platforms.
- You possess good analytical skills and do not lose track even in stressful situations.
- Very good German and English skills. Oral and written at least C1.
Experience
- You have at least 3 years of experience as a Support Engineer or in a comparable role within a software enterprise environment.
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Benefits
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Job Locations
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This is your employer
CELUM GmbH
Wien, Linz
The company, which is privately run, is the world leader in digital asset management and content management.
Description
- Founding year
- 1999
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.9
Engineering
3.5Career Growth
3.2Workingconditions
5.0Culture
4.0
Senior Software Support Engineer
- Salary
- from 56.000 € Gross/Year
- Location
- Linz, Vienna
- Working Model
- Hybrid, Onsite
