Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € gross/month
- Location
- Kuchl
- Working Model
- Onsite
Job Summary
In this role, you lead the Technical Support team, further develop its capabilities, assist with complex customer inquiries, and maintain a knowledge base to enhance service quality.
Your role in the team
- Technical and disciplinary leadership as well as the further development of the Technical Support team.
- Ensuring a quick, professional, and solution-oriented handling of technical customer inquiries.
- Support the team with complex issues and escalations.
- Development and maintenance of a knowledge database.
- Responsibility for key figures, service quality, and customer satisfaction.
- Participation in digitization and innovation projects & continuous improvement of service processes and support standards.
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Our expectations of you
Education
- Completed technical education (HTL, FH, university or comparable qualification).
Qualifications
- Strong customer and service orientation.
- Strong communication skills, assertiveness, and high social competence.
- In-depth knowledge of mechanical engineering and electrical engineering.
- Excellent German and English skills.
Experience
- Several years of professional experience in technical support, service, or after-sales.
- Leadership experience desired.
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What we offer
- A meaningful activity in a growing industry.
- Development and training opportunities for professional and personal growth.
- Occupational health measures.
- Bike leasing and many other benefits.
- Modern workplaces with top equipment.
- Company cafeteria and cool employee events.
- The minimum salary according to the collective agreement for the iron and metal processing industry is € 3,500.00 for this position. We will determine your actual salary together with you based on your qualifications and experience.
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Benefits
Health, Fitness & Fun
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Untha
Kuchl
We are leaders in the field of grinding technology, and our products and services are distinguished by their exceptional quality and reliability. Our customers enjoy significant economic advantages as a result.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
Team Leader Technical Support
- Salary
- from 3.500 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.461 € net/month
- Location
- Kuchl
- Working Model
- Onsite
- Diversity
- Open for all genders
