Job
In this role, you will support users with IT inquiries on-site, maintain local infrastructure, and collaborate on international IT projects while analyzing and resolving technical issues.
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Your role in the team
- We are looking for a service-oriented professional to join our client’s IT support team at its Wollsdorf location.
- In this position, you will support users with technical questions and issues, maintain the local IT infrastructure, and contribute to the implementation of international IT projects.
- In this role, you will work closely with colleagues at locations across Austria and Europe.
- Supporting users at various locations across Austria, including via remote support when needed.
- Support local IT infrastructure services to ensure smooth operations and the availability of IT services.
- Advising and supporting users in the use of various IT systems and work tools.
- Analysis and resolution of technical issues, as well as coordination with internal IT teams and external suppliers.
- Support with the implementation of global infrastructure projects at Austrian locations.
- Review and communication of centrally provided information to end users.
- Support with handling and escalating user complaints.
- Management of IT assets and support with administrative IT tasks.
- Contributing to IT communities and sharing best practices.
- Collaboration with the European Technical User Support Team.
Our expectations of you
Education
- Completed vocational training and relevant practical experience in IT support.
Qualifications
- Strong technical skills in analyzing and resolving issues.
- Good communication skills in German and English.
- Willingness to acquire new knowledge and skills.
- A Class B driver's license is preferred.
- Networking knowledge is an advantage.
- Willingness to learn and openness to new technologies and challenges.
- Enjoy working with a variety of stakeholders.
- A strong sense of responsibility and the ability to work independently.
- Structured and solution-oriented approach to work.
- Strong service and customer orientation.
- Communication and teamwork skills.
Experience
- Professional experience in an IT environment.
What we offer
- A varied role in local IT support with international collaboration.
- A varied range of responsibilities with diverse technical challenges.
- Integration into a European and global IT team.
- Contribute to key IT infrastructure projects.
- A gross monthly salary starting at €4,000 is offered for this position on a full-time basis (38.5 hours per week).
- Actual compensation depends on qualifications and professional experience.
Benefits
Work-Life-Integration
Job locations
More about the recruiting agency
APS Group GmbH & Co KG, a family-owned business since 1983, specializes in personnel services and offers comprehensive solutions such as personnel provision and payroll.
- Recruiting Agency
- Onsite, Hybrid
- Recruitment Agency
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