Job
- Level
- Lead
- Location
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, Test/QA
- Employment Type
- Full Time
- Contract Type
- Permanent employment
Job Summary
In this role, you will lead technical communities and coordinate complex investigations into customer complaints and product quality issues to ensure the highest standards for digital solutions.
Your role in the team
- As a Network Technical Lead within the Digital Solutions Chapter of Post Market Quality (PMQ), you will lead the technical community responsible for a portfolio of Roche's Digital Solutions, ensuring we continue to deliver the highest standards of quality, reliability, and patient safety after our products reach the market.
- You provide technical leadership for the investigation and resolution of the most complex customer complaints, product quality issues, and patient allegations across Roche's Digital Solutions portfolio.
- You coordinate cross-functional investigations involving software engineers, product teams, quality experts, and global affiliates to ensure timely, evidence-based root cause analysis.
- You enable teams to make sound technical decisions while ensuring compliance with quality and regulatory requirements.
- You identify trends emerging from field experience and customer feedback, driving proactive improvements that enhance product quality, reliability, and patient safety.
- You partner closely with Engineers and Sub Chapter leads to continuously improve engineering practices, investigation approaches, and way of working across the Digital Solutions Chapter.
This text has been machine translated. Show original
Our expectations of you
Education
- A degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
Qualifications
- Demonstrated success leading through influence in matrix organizations, bringing together diverse stakeholders to achieve common technical goals.
- Strong technical background in modern software development, cloud technologies, distributed systems, DevOps practices, or digital health solutions.
- Passion for coaching engineers, building technical communities, and developing people through mentorship rather than formal line management.
- Excellent analytical and problem-solving skills, with the ability to navigate ambiguity and make sound technical decisions in complex environments.
- Outstanding communication and stakeholder management skills, with the ability to influence at all organizational levels.
- Fluent in English, both written and spoken.
Experience
- Extensive experience in software engineering, software architecture, or technical leadership within complex cloud-based and distributed software environments.
This text has been machine translated. Show original
What we offer
- Employment contract.
- Jährliche Bonuszahlung basierend auf Ihrer Leistung.
- Private healthcare (LuxMed packages) and group life insurance (UNUM).
- Training, language courses, and diversified career paths are available.
- Recharge Days (2 days off per quarter).
- Take time Program (up to 3 months of leave to use for any purpose).
- Flex Location (possibility to perform our work from different places in the world for a certain period of time).
- Take Time for Charity (additional paid leave of up to 2 weeks to participate in the charity activity of your choice).
- Stock share purchase additions.
- Jährlicher Umsatz mit Firmengeräten und vieles mehr!
This text has been machine translated. Show original
Benefits
Health, Fitness & Fun
Higher Take-Home Pay
Work-Life-Integration
Topics You Will Work On
About Your Employer
Roche Austria GmbH
Wien
As the world's largest biotech company, Roche develops groundbreaking medications that improve therapy standards in oncology, immuno-oncology, infectious diseases, ophthalmology and neurology. Roche is also the world's leading provider of in vitro diagnostics and tissue-based cancer tests as well as a pioneer in diabetes management.
Description
- Language
- German
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Pharmaceutical Sector, Chemical Industry, Biotech
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.9
Workingconditions
4.7Engineering
3.3Career Growth
3.6Culture
4.2
Network Technical Lead - Digital Solutions
- Location
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
