Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Location
- Innsbruck
- Working Model
- Onsite
Job Summary
In this position, you manage ITIL service processes, analyze KPIs, and handle Major Incidents. You closely collaborate with internal and external partners to ensure reliable IT services and initiate ongoing improvements in IT service management.
Job Technologies
Your role in the team
- As an IT Service Operations Manager, you are a central pillar in the operational IT activities of Hypo Tirol Bank.
- You manage the ITIL service processes, ensure stable services, and create transparency where it is crucial.
- In close collaboration with internal departments and external partners, you ensure that our IT services are delivered reliably, transparently, and with quality assurance.
- Operational management of ITIL processes (Incident, Problem, Change)
- Management of Major Incidents including root cause analysis and action management
- Analysis of service KPIs as well as derivation of stability and quality measures
- Creation of reports and management evaluations
- Conducting service reviews with internal and external partners
- Operational management of external IT service providers
- Central contact person for service-related inquiries
- Contribution to the further development of IT Service Management (RSO)
- Ensuring compliance with regulatory and internal requirements (e.g., DORA)
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Our expectations of you
Education
- Completed IT education (HTL, degree in Computer Science / Business Informatics or similar) or several years of relevant professional experience
Qualifications
- Proficient handling of ITSM tools as well as analysis of KPIs and service metrics
- Basic technical understanding of infrastructure and platform operations
- Ability to translate between business requirements and IT processes
- Ideally, a basic understanding of banking processes and regulatory requirements.
- Very good German skills as well as good English skills
- Strong communication skills, structured working approach, and composure in escalation situations.
- High degree of personal responsibility, strong quality and process awareness, as well as team orientation
Experience
- Experience in operational IT management and IT service management
- Experience in Major Incident Management and Root Cause Analysis
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Topics that you deal with on the job
This is your employer
Hypo Tirol Bank AG
Innsbruck
The Hypo Tirol Bank offers competence, experience, and security in all money matters. This promise is delivered by approx. 700 employees. 20 business locations in the municipalities of Tirol and one each in Bozen and Wien form the on-site infrastructure. The online services allow customers to be independent of time and location. To realize dreams and visions together with our customers - this is what we stand for! Whether you are small or large - at Hypo Tirol Bank, everyone counts!
Description
- Company Size
- 250+ Employees
- Founding year
- 1901
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Banking, Finance, Insurance
IT Service Operations Manager
- Location
- Innsbruck
- Working Model
- Onsite
- Diversity
- Open for all genders
