Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.200 € Gross/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you are the first point of contact for IT inquiries, handling support tickets, installing devices, managing users in Active Directory, analyzing simple issues, and escalating complex ones to the team.
Job Technologies
Your role in the team
- First point of contact for IT inquiries and incident reports (1st-Level Support)
- Processing and tracking of support tickets
- Installation and support of PCs, notebooks, printers, and mobile devices
- User management in Active Directory and Microsoft 365
- Analysis and resolution of simple IT issues as well as escalation of more complex cases
- Participation in IT projects and rollouts
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Our expectations of you
Education
- Completed IT training or a comparable qualification
Qualifications
- Good knowledge of Microsoft Windows, Microsoft 365, and common hardware.
- Service-oriented work approach and enjoyment in dealing with people
- Proficiency in German communication skills as well as a Class B driver's license
Experience
- Initial experience in IT support or helpdesk is advantageous.
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What we offer
- A high degree of autonomy and independent working.
- Flat hierarchies and a motivated team
- Flexible working hours and home office option
- Modern IT equipment and opportunities for further training
- Central workplace with excellent public transportation connections
- Secure job in a forward-looking company
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Benefits
Work-Life-Integration
Job Locations
This is your employer
bp4b personaldienstleistung gmbh
bp4b personaldienstleistung gmbh focuses on tailored personnel services and places great importance on employee satisfaction.
Description
- Company Type
- Recruiting Agency
- Working Model
- Hybrid, Onsite
- Industry
- Recruitment Agency
IT helpdesk employees
- Salary
- from 3.200 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.289 € net/Month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
