Job
In this role, you will assist the tech team by installing and setting up PC systems and networks, performing troubleshooting in support, and documenting work in the ticketing system.
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Your role in the team
- You support our technical team with IT services and/or network technology, as well as customer support.
- IT Services & Workplace Support
- Pre-installation and setup of PCs, notebooks, printers, and peripherals
- Performing basic repairs and troubleshooting in the helpdesk and support, including on-site
- Warranty claims processing and coordination with manufacturers and partners
- Accurate documentation of completed work in the ticketing system
- Assisting with the installation and support of small and medium-sized networks
- Setup of network components, Wi-Fi, and workstations according to specifications
- Technical coordination with experienced colleagues
- Ongoing maintenance, optimization, and expansion of existing systems
- On-site assignments at our customers’ locations in the region
- Friendly handling and processing of technical inquiries
- Straightforward technical advice and clear explanations
- Sustainable troubleshooting instead of short-term workarounds
- You’ll gradually take on more complex tasks with support from the team.
Our expectations of you
Education
- Technical education is an advantage, but not essential.
Qualifications
- Enjoyment of technology and direct customer interaction
- Independent, structured, and responsible approach to work
- Teamwork skills, reliability, and a professional appearance
- Basic IT knowledge and a strong willingness to learn
- Careful handling of customer data, tickets, and documentation
- Category B driving licence and willingness to travel for on-site assignments
- Very good German skills and basic English skills in the IT field
What we offer
- Thorough onboarding and clear workflows
- Varied tasks with increasing responsibility
- Excellent internal and external training opportunities
- A crisis-proof job at an established IT systems integrator
- A friendly, informal culture and a collegial environment
- Short decision-making processes and direct collaboration
- Per diem payments, profit sharing, perks, and other benefits
- Flexible working hours in a 5-day workweek
- Work-life balance: We are a family-friendly employer
- Professional experience is an advantage, but not essential — what matters more to us is an interest in technology, a willingness to learn, and a commitment to reliable teamwork.
Benefits
Work-Life-Integration
Job locations
About your employer
Computerhaus IT-Dienstleister has been successfully operating in the IT sector since 1991. We provide hardware and software solutions for entrepreneurs, doctors and private customers.
- Digital Agency
- Onsite, Hybrid
- Internet, IT, Telecommunication
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