Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.175 € Gross/Month
- Location
- Linz, Lambach
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support customers with technical issues related to Autonomous Mobile Robots. You identify malfunctions, configure software, and collaborate closely with various engineering teams to develop solutions.
Your role in the team
- Support of our international clients in 1st level support - written and telephone - for technical questions related to our Autonomous Mobile Robots (AMRs).
- Identification, analysis, and reproduction of complex technical disturbances (hardware, software, sensor technology, network) as well as the development of sustainable, technically sound solutions.
- Configuration, installation, and updating of our software solutions, including planning, preparation, and execution of remote and on-site updates.
- Close collaboration with hardware, software engineering, and assembly to efficiently clarify technical inquiries and ensure customer-oriented solutions.
- Assumption of on-call duties in 24/7 support for rapid assistance with critical customer issues.
- Perspective: Advancement in 2nd Level Support - including in-depth fault analysis, direct collaboration with R&D, and increased technical responsibility.
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Our expectations of you
Education
- Completed technical education (HTL, apprenticeship or comparable qualification) in the field of Mechatronics, Electrical Engineering, Robotics, IT, or Automation Technology.
Qualifications
- Solid technical understanding of mechatronic systems, sensor technology, software configuration, and network technology.
- Quick comprehension as well as a structured, analytical, and solution-oriented approach to work.
- High customer orientation and clear, understandable communication - even in technically complex situations.
- Excellent spoken and written proficiency in German and English.
Experience
- Professional experience in technical support - ideally in robotics, automation, or industrial IT.
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Benefits
Food & Drink
Health, Fitness & Fun
Work-Life-Integration
More net
Job Locations
Topics that you deal with on the job
This is your employer
AGILOX Services GmbH
Vorchdorf
We are ushering in a new era of Intelligent Guided Vehicles with AGILOX. We are committed to changing the landscape of this market and bringing about innovation and progress.
Description
- Founding year
- 2008
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)4.3
Engineering
3.9Career Growth
4.5Culture
4.1Workingconditions
4.7
Technical Support Engineer - 1st Level
- Salary
- from 3.175 € Gross/Month
- Location
- Linz, Lambach
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
