Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 38.640 € Gross/Year
- Location
- Marchtrenk
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle support tickets, assist users with software issues, install and configure IT hardware and software, create training materials, and maintain the knowledge database.
Job Technologies
Your role in the team
- Process and prioritize support tickets.
- Assist users with software issues.
- Install and configure IT hardware and software.
- Development of technical solutions within the team.
- Create training materials and conduct employee training sessions.
- Maintain and update the knowledge database.
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Our expectations of you
Education
- Completed degree in the IT field, e.g., as a System, Network, IT Administrator, IT Specialist, or a comparable qualification.
Qualifications
- Solid knowledge of Microsoft technologies (Windows operating systems & MS365 - Entra, SharePoint, Exchange Online, etc.).
- Good understanding of network technologies, VPN, firewall configuration.
- Familiarity with ITIL processes, ideally with certification at Foundation level or higher.
- Very good German and good English skills, both written and spoken.
Experience
- Several years of professional experience in IT support, preferably in a Service Desk environment.
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What we offer
- We are an internationally oriented and motivated team.
- Modern working environment - Move to a new company building in October 2026 (with on-site childcare and company restaurant).
- A respectful and family-like working environment.
- Flexible working hours and opportunities for further development.
- Attractive benefits such as meal allowance, JobRad, and voluntary employer contributions to the pension scheme after 3 years of service.
- The collective agreement for employees in retail applies to this position.
- We offer a minimum annual salary of EUR 38,640 gross on a full-time basis.
- The final salary agreement is made during a personal interview and depends on qualifications and professional experience.
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Benefits
Work-Life-Integration
Food & Drink
Job Locations
This is your employer
Sikla Gmbh
Als einer der führenden Spezialisten von Befestigungssystemen ist Sikla seit über fünf Jahrzehnten kompetenter Partner für die technische Gebäudeausrüstung und den industriellen Anlagenbau. Sikla Produkte werden in über 40 Ländern weltweit eingesetzt. Wir sind in fast allen europäischen Ländern mit einer eigenen Gesellschaft oder durch Vertriebspartner vertreten.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Construction, Real Estate, Building Services
IT Manager - 1st Level Support
- Salary
- from 38.640 € Gross/Year
- Location
- Marchtrenk
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
