Job
In this role, you handle customer inquiries, document requests, provide software configuration support, and coordinate patch deliveries while collaborating with your team to resolve issues.
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Job technologies
Your role in the team
- As a Software Support Engineer (m/f/d) in 2nd- and 3rd-level support, you are the go-to contact for our customers and ensure that incoming customer inquiries are handled promptly.
- With your strong service mindset, technical aptitude, and expertise in our web applications, you and your team help ensure that our international customers’ requests and technical issues are always handled competently and on time.
- Supporting our customers in German-speaking regions as the single point of contact for all inquiries.
- Intake, prioritization, handling, documentation, and closure of all service requests in Jira.
- Supporting and advising our customers on questions about using and configuring our software products.
- Initial analysis of reported incidents and software bugs.
- Planning and coordination of patch deliveries.
- Creating and maintaining entries in our knowledge base.
- No call center work.
Our expectations of you
Qualifications
- Strong technical understanding and the ability to get to grips with complex application areas.
- Enjoyment of using and explaining complex software, and of resolving customer inquiries as part of a team.
- Confident communication skills and strong verbal and written communication skills in German and English.
Experience
- Initial experience in technical support, customer service, or a similar customer-facing role.
- Knowledge of web hosting and experience working with SQL, HTML, CSS, JavaScript, and Java are an advantage.
What we offer
- An interdisciplinary and international work environment with room to shape things from day one.
- Experienced, intelligent, and motivated colleagues who support and inspire you.
- New challenges are always waiting for you to tackle—steep learning curves and opportunities for growth are guaranteed.
- Hybrid working model: Full flexibility with coordinated in-office presence.
- Modern, well-connected offices with an innovative work environment.
- Modern tools and processes.
- We support and embrace diversity.
- We are the market leader, and our software products have won numerous awards.
- Strong collegiality and team spirit.
- Option to receive a childcare allowance, occupational pension benefits, and capital-forming benefits.
Benefits
Health, fitness & fun
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
Graz, Saarbrücken
We at imc are redefining learning – by changing the way we learn. Experts in the fields of strategy, technology and e-learning content work hand in hand to provide holistic and customised e-learning solutions – worldwide.
- 250+ Employees
- English
- Established Company
- Onsite, Hybrid, Full Remote
- Internet, IT, Telecommunication
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