Job
- Level
- Senior
- Job Field
- IT, Project, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 70.000 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will lead the response to major IT incidents, coordinate technical teams, analyze issues, and develop contingency plans to ensure business continuity and optimize service availability.
Job Technologies
Your role in the team
- Lead and coordinate the response to major incidents, ensuring rapid service restoration and minimal business impact.
- Act as incident commander during critical outages, coordinating cross-functional technical teams and providing timely stakeholder communication throughout the incident lifecycle.
- Führen Sie Problemmanagement-Aktivitäten durch, indem Sie die Ursachen ermitteln, den Problem-Backlog pflegen und die Umsetzung dauerhafter Lösungen unterstützen.
- Produce and present business availability reports, translating service metrics and incident data into meaningful insights for senior management.
- Conduct Business Impact Analyses (BIA) and develop, maintain, and test Business Continuity Plans (BCP) and Disaster Recovery Plans (DRP).
- Coordinate crisis management activities and support post-crisis reviews to strengthen organisational resilience.
- Drive continuous improvement by refining incident and problem management processes, playbooks, escalation paths, and response procedures.
- Promote knowledge sharing by documenting lessons learned, facilitating post-incident reviews, and mentoring less experienced team members.
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Our expectations of you
Qualifications
- Strong understanding of incident, problem, availability, and business continuity management.
- Strong troubleshooting and investigative skills with a structured approach to root-cause analysis.
- Excellent collaboration skills with the ability to coordinate across technical and business teams under pressure.
- Clear and professional communication skills, including confidence presenting to senior management.
- Ability to remain calm and make decisions in high-pressure, time-critical situations.
Experience
- 5+ years of experience managing major incidents within complex IT environments.
- Hands-on experience with ServiceNow, including Incident, Problem, and Availability/CMDB modules.
- Experience supporting knowledge sharing through documentation, post-incident reviews, or mentoring is an advantage.
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What we offer
- We believe great work happens when people feel supported, inspired, and balanced.
- By investing in our employees, we create an environment where everyone can thrive and reach their full potential.
- This commitment has been recognized through our Great Place to Work(R) certification.
- The minimum gross annual salary for this position according to the applicable collective agreement is 70,000 EUR gross/year (full-time basis, paid in 14 salaries).
- A higher salary is possible depending on qualifications and experience.
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Benefits
Health, Fitness & Fun
- ⚽️Tabletop Soccer, etc.
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🎳Team Events
- 🙂Health Care Benefits
- ♿️No Physical Barriers
- 👩⚕️Company Doctor
Food & Drink
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
Greentube Internet Entertainment Solutions GmbH
Raaba-Grambach, Wien
Greentube is a global leader in online and mobile gaming, offering innovative solutions that set the standard for the industry. With more than two decades of experience, Greentube has become the go-to provider for gaming excellence.
Description
- Language
- English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.4
Culture
3.6Workingconditions
4.1Engineering
2.9Career Growth
3.1
Senior Incident Manager
- Salary
- from 70.000 € Gross/YearNet salary converted from the gross salary in the job ad.from 46.429 € net/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- English Only
- English only required
