Job
In this role, you lead technical communities, address complex customer complaints, and coordinate cross-functional analyses to enhance product quality and patient safety in digital solutions.
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Your role in the team
- As a Network Technical Lead within the Digital Solutions Chapter of Post Market Quality (PMQ), you will lead the technical community responsible for a portfolio of Roche's Digital Solutions, ensuring we continue to deliver the highest standards of quality, reliability, and patient safety after our products reach the market.
- You provide technical leadership for the investigation and resolution of the most complex customer complaints, product quality issues, and patient allegations across Roche's Digital Solutions portfolio.
- You coordinate cross-functional investigations involving software engineers, product teams, quality experts, and global affiliates to ensure timely, evidence-based root cause analysis.
- You enable teams to make sound technical decisions while ensuring compliance with quality and regulatory requirements.
- You identify trends emerging from field experience and customer feedback, driving proactive improvements that enhance product quality, reliability, and patient safety.
- You partner closely with engineers and Sub-Chapter Leads to continuously improve engineering practices, investigation approaches, and ways of working across the Digital Solutions Chapter.
Our expectations of you
Education
- A degree in Computer Science, Software Engineering, Information Technology, or a related discipline.
Qualifications
- Demonstrated success leading through influence in matrix organizations, bringing together diverse stakeholders to achieve common technical goals.
- Strong technical background in modern software development, cloud technologies, distributed systems, DevOps practices, or digital health solutions.
- Passion for coaching engineers, building technical communities, and developing people through mentorship rather than formal line management.
- Excellent analytical and problem-solving skills, with the ability to navigate ambiguity and make sound technical decisions in complex environments.
- Outstanding communication and stakeholder management skills, with the ability to influence at all organizational levels.
- Fluent in English, both written and spoken.
Experience
- Extensive experience in software engineering, software architecture, or technical leadership in complex cloud-based and distributed software environments.
What we offer
- Employment contract.
- Annual bonus payment based on your performance.
- Private healthcare (LuxMed packages) and group life insurance (UNUM).
- Training, language courses, and diversified career paths are available.
- Recharge Days (2 days off per quarter).
- Take Time Program (up to 3 months of leave to use for any purpose).
- Flex Location (possibility to work from different locations around the world for a certain period of time).
- Take Time for Charity (additional paid leave of up to 2 weeks to participate in the charitable activity of your choice).
- Stock purchase plan additions.
- Yearly sales of company equipment and much more!
Benefits
Health, fitness & fun
Higher take-home pay
Work-Life-Integration
Topics you will work on
Job locations
About your employer
As the world's largest biotech company, Roche develops groundbreaking medications that improve therapy standards in oncology, immuno-oncology, infectious diseases, ophthalmology and neurology. Roche is also the world's leading provider of in vitro diagnostics and tissue-based cancer tests as well as a pioneer in diabetes management.
- German
- Established Company
- Full Remote, Hybrid, Onsite
- Pharmaceutical Sector, Chemical Industry, Biotech
Employer reviews
- Working conditions
- 4.7
- Engineering
- 3.3
- Career growth
- 3.6
- Team culture
- 4.3
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