Job
- Level
- Experienced
- Job Field
- IT, System, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 4.000 to 4.600€ Gross/Month
- Location
- Gratkorn
- Working Model
- Onsite
Job Summary
In this role, you take charge of the entire IT service lifecycle, optimize processes, ensure cybersecurity compliance, and engage closely with stakeholders for service improvement.
Your role in the team
- Holistic responsibility for IT services across the entire lifecycle
- Ensuring high service quality and continuous optimization of existing services
- Management of Service Transitions, Documentation, and Knowledge Transfers into Operations
- Analysis of service metrics, performance data, and user feedback for ongoing improvement
- Ensuring compliance with cybersecurity requirements and actively participating in security initiatives.
- Responsibility for SLA compliance, service governance, and compliance requirements
- Coordination and alignment with internal departments, external partners, and delivery teams
- Budget planning, forecasting, and cost optimization in the service environment
- Building and maintaining sustainable relationships with relevant stakeholders
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Our expectations of you
Education
- Completed apprenticeship (HTL/studies) in the field of IT, Business Informatics, or a comparable qualification
Qualifications
- Know-how across the entire service lifecycle, including transition and operations.
- Good knowledge in the field of cybersecurity, compliance, and IT security standards.
- Understanding of budgeting, forecasting, and economic management of IT services
- Communicative personality with a strong stakeholder orientation
- Structured, solution-oriented, and self-responsible way of working
- Excellent German and English skills
Experience
- Several years of experience in IT Service Management or Service Delivery Management
- Experience with SLA management, service performance monitoring, and governance processes.
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What we offer
- Long-term career planning
- Balanced Work-Life Balance
- Individual development opportunities
- Friendly and competent team
- A versatile scope of responsibilities with a high degree of autonomy
- Good infrastructure and good public accessibility
- Open Feedback Culture
- Online skill boosting with LinkedIn Learning
- The gross monthly salary for this position ranges from EUR 4,000 to 4,600. A market-compliant overpayment is offered depending on qualifications and experience.
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
IVM Technical Consultants
IVM Technical Consultantsbezirk has been operating in Austria for over 40 years, specializing in technical and commercial software & IT solutions, electronics & electrical engineering, plant engineering & automation, and mechanical engineering & design.
Description
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Consulting
IT Services & Security Manager
- Salary
- 4.000 to 4.600€ Gross/MonthNet salary converted from the gross salary in the job ad.2.725 to 3.020 € net/Month
- Location
- Gratkorn
- Working Model
- Onsite
- Diversity
- Open for all genders
