Job
- Level
- Senior
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 56.000 € gross/year
Job Summary
In this role, you will be responsible for maintaining and monitoring customer infrastructure, addressing support inquiries at all levels, and diligently documenting processes while collaborating closely with customers and departments.
Job Technologies
Your role in the team
- Varied tasks: from infrastructure maintenance to direct customer support.
- Responsibility and Design: You document, record hours diligently, and record processes.
- Customer contact with depth: by phone, email, or on-site. Genuine support instead of an anonymous call center.
- Short communication channels: close collaboration with IT consulting and management.
- Monitoring and maintenance of customer infrastructure, including security audits, such as the VEEAM backup solution.
- Troubleshooting servers and systems that are not running smoothly.
- 1st, 2nd, and 3rd level support via phone, email, or on-site for networks, servers, operating systems, and databases.
- Support for security systems as well as Microsoft 365 and Azure environments.
- Monitoring and compliance with internal SLAs and those of clients.
- Documentation and comprehensive time tracking.
- Maintenance of the solution database with common workflows and troubleshooting solutions.
- Participation in on-call duty, compensated additionally.
- Intensive collaboration with our specialist departments.
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Our expectations of you
Education
- Completed technical education (HTL, FH, university) and/or relevant professional experience in a comparable position.
Qualifications
- Good knowledge of networks, servers, operating systems, and databases.
- Meticulous documentation and time tracking are second nature to you.
- Very good German and good English skills.
- Structured, autonomous, and solution-oriented working style with a strong team orientation.
- Technical understanding and good knowledge of security systems and backup solutions (e.g., VEEAM).
- Cloud systems: Microsoft Azure and M365.
- Virtualization with Hyper-V and Proxmox.
- MS Windows Server and Linux Server.
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What we offer
- Modern office in 1040 Vienna, directly accessible via U4, plus home office.
- Flexible working time models.
- Vienna Lines annual pass and meal vouchers.
- Notebook and smartphone.
- You grow with us through paid training, certifications, and learning time.
- Events, team evenings, and celebrations where we experience more together.
- Technical sparring directly with management and team leads.
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Benefits
Work-Life-Integration
Higher Take-Home Pay
Topics You Will Work On
Job Locations
About Your Employer
Artaker Computersysteme
Artaker Computersysteme provides IT consulting, system engineering and complete solutions to medium-sized and large companies. In the portfolio areas of ECM-Enterprise Content Management, IT Infrastructure Optimization, Managed Services and Software Development, 40 IT consultants and specialists are active
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Consulting, Internet, IT, Telecommunication
Senior IT System Engineer Infrastructure
- Salary
- from 56.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 38.971 € net/year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
