Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Frohnleiten
- Working Model
- Onsite
Job Summary
In this role, you will support international service partners as a key contact, handle technical inquiries in second-level support, and develop solutions in collaboration with product specialists.
Your role in the team
- Technical support and assistance for international service partners as the central point of contact.
- Processing of service and support requests in second-level support as well as ensuring smooth hotline operations.
- Analysis of technical issues and development of suitable solutions in collaboration with product specialists and suppliers.
- Creation of technical service information, instructions, and documentation.
- Documentation and tracking of requests in the ticket system.
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Our expectations of you
Education
- Completed technical training or professional experience in the field of mechatronics, mechanical engineering, electrical engineering, or a comparable discipline.
Qualifications
- Communication skills in English corresponding to the international work environment.
- Technical understanding as well as interest in service-oriented tasks.
- Strong customer and service orientation.
- Analytical and solution-oriented mindset.
- Teamwork skills and strong communication abilities.
- Independent and structured way of working.
Experience
- Good user knowledge of MS Office; experience with ticketing systems is an advantage.
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What we offer
- Employment in a sustainable and future-oriented industry.
- Exciting opportunities in an international technology company.
- Collegial working environment with a appreciative corporate culture.
- Individual development and growth opportunities.
- Depending on experience and qualifications, a gross monthly salary starting from €3,500 is offered for this position.
- A corresponding overpayment is possible depending on qualifications and professional experience.
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Benefits
Work-Life-Integration
Topics that you deal with on the job
Job Locations
This is your employer
APS Austria Personalservice GmbH & Co KG
APS Group GmbH & Co KG, a family-owned business since 1983, specializes in personnel services and offers comprehensive solutions such as personnel provision and payroll.
Description
- Company Type
- Established Company
- Working Model
- Onsite
- Industry
- Recruitment Agency
Technical Support Engineer
- Salary
- from 3.500 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.461 € net/Month
- Location
- Frohnleiten
- Working Model
- Onsite
- Diversity
- Open for all genders
