Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.000 € Gross/Month
- Location
- Gemeinde Klosterneuburg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle IT service requests and incidents, provide user support both on-site and remotely, and implement tailored solutions within a complex IT environment.
Job Technologies
Your role in the team
- Serve as first point of contact for service requests and IT-related incidents via ticketing, phone, email, remote desktop, or on-site.
- Ensure fast response by categorising, prioritising, dispatching, and following up on service requests and incidents to ensure SLA compliance.
- Assist users and provide hands-on support for our IT infrastructure and digital services including desktops, laptops, mobile devices, peripherals, software, cloud services, and network connectivity.
- Plan and implement custom solutions, particularly for researchers, based on the existing IT infrastructure and digital services.
- Support onboarding and offboarding of ISTA employees including device enrollment, software deployment, account setup, and secure decommissioning.
- Identify recurring issues, ensure adequate documentation, and maintain knowledge base articles.
- Identify gaps in process efficiency, propose and drive improvements, and follow IT support practices according to ITIL.
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Our expectations of you
Qualifications
- A deep understanding of IT system architecture, various operating systems, and IT infrastructure components.
- Proficiency in Windows environments and good working knowledge of IT infrastructure including networks and printing.
- Ability to work independently, prioritise tasks, and maintain high-quality service.
- Ability to analyse workflows, identify bottlenecks, and translate the findings into optimised process.
- Proactive, solution-driven mindset with the ability to balance daily operations and a focus on continuous improvements.
- Proficiency in English, good working knowledge of German is a plus.
Experience
- Several years of experience in end-user IT support and a proven track record in complex IT environments.
- Good experience with either macOS or Linux is a plus.
- In-depth understanding of support-related service management processes based on ITIL and experience in working with ITSM tools.
- Strong user orientation, good communication skills and ability to translate technical solutions to an excellent end-user experience.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
Location Gemeinde Klosterneuburg
3400 Niederösterreich
Austria
This is your employer
Institute of Science and Technology Austria (ISTA)
The Institute of Science and Technology Austria (ISTA) is a young, international research institution dedicated to graduate education, science education, and cutting-edge research in the physical, mathematical, computer, and life sciences.
Description
- Company Size
- 250+ Employees
- Founding year
- 2007
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication, Education System, Science, Research
IT Support Engineer
- Salary
- from 3.000 € Gross/Month
- Location
- Gemeinde Klosterneuburg
- Working Model
- Hybrid, Onsite
