Job
- Level
- Senior
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 60.000 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you guide customers through holistic onboarding and implementation processes, handle technical inquiries, and develop long-term customer relationships to maximize solution effectiveness.
Job Technologies
Your role in the team
- As a Senior IT Customer Success Manager, you will support our clients comprehensively: from onboarding and technical consulting to long-term support.
- In this role, you act as a project manager, technical sparring partner, and strategic client advisor.
- You ensure that our clients derive maximum value from our solution and work with Kinnovis successfully in the long term.
- You independently manage multiple client projects.
- Onboarding of new clients
- Independent execution of onboarding processes – from setup and configuration to go-live
- Training of users and imparting a deep understanding of our platform
- Project Management
- Management of multiple implementation or rollout projects in parallel
- Responsibility for schedules, milestones, and clear communication with all stakeholders
- Support with technical configurations, data migrations, or interfaces
- Customer Success & Support
- Long-term support for our clients – proactive, solution-oriented, and reliable.
- Identification of expansion potentials and continuous value enhancement for our clients.
- Contact person for technical questions, coordination with the tech team on complex topics
- Relationship Management & Communication
- Building and maintaining trusting, long-term customer relationships
- Proactive problem-solving in the face of challenges
- Structured communication in all directions: clients, internal team, external partners
- Internal Process Improvement
- Participation in the design and optimization of our internal processes, templates, and tools.
- Development of scalable processes for onboarding, customer support, and project management
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Our expectations of you
Qualifications
- Strong customer orientation, organizational talent, as well as a structured and solution-oriented way of working.
- Excellent communication skills – in a team and especially in customer contact
- Excellent knowledge of Excel (data preparation or migration) as well as familiarity with tools such as Slack, Notion, Hubspot, Miro, Office365
- Technical understanding of software solutions and data structures
- Excellent German and English skills (C2)
- Nice to Have
- Basic knowledge of scripting or automation
- Knowledge in the self-storage environment or in the SaaS sector
- Additional European language skills (e.g., Spanish, French)
Experience
- At least 5 years of experience in Customer Success, IT project management, or technical customer support – ideally in a SaaS environment.
- Experience in agile project management and in process development and optimization
- Experience with accounting-related processes or ERP systems
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Benefits
Health, Fitness & Fun
More net
Work-Life-Integration
- 🕺No Dresscode
- 🐕Animals Welcome
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
- 🏠Home Office
- 🅿️Employee Parking Space
Food & Drink
Job Locations
Location Brunn am Gebirge
Heinrich-Bablik-Strasse 17
2345 Brunn am Gebirge
Austria
Topics that you deal with on the job
This is your employer
Kinnovis
Brunn Am Gebirge
We’re Kinnovis, a fast-growing and family-run B2B SaaS company on a mission to modernize the self-storage industry with smart, automated software solutions. Our headquarters is in Vienna, Austria, and our international team is based in Austria, the UK, Slovenia, Spain and France. As one of Europe’s leading software providers in our niche, we help self-storage operators manage their facilities efficiently through smart, automated software. Currently, we serve clients in 18+ countries, and we are in a phase of fast growth and keep expanding. What sets us apart? Kinnovis is a family business. We are not dependent on investors; therefore the decision-making process is very lean. Every decision is taken inside the team.
Description
- Company Size
- 1-49 Employees
- Founding year
- 2018
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid
- Industry
- Internet, IT, Telecommunication, Other Sectors
Senior IT Customer Success Manager
- Salary
- from 60.000 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
- Easy Apply
- Easy Apply
