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IT service desk employees

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ITG

Job

  • Level
    Experienced
  • Job Field
    IT, Network, Support
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    from 3.226 € Gross/Month
  • Location
    Graz
  • Working Model
    Onsite

    • Job Summary

    In this role, you will handle IT incidents and requests from clients, analyze and resolve issues in 1st and 2nd level support, and actively optimize our support processes and knowledge base.

    Job Technologies

    Your role in the team

    • You are the first point of contact for IT incident reports, inquiries, and change requests from our clients, ensuring efficient and professional handling.
    • You won't find a traditional call center here: thanks to our high level of technical expertise, we resolve more than 60% of inquiries on the first contact.
    • With your friendly, solution-oriented manner, you convince both in telephone and written support.
    • You ensure smooth collaboration between 1st and 2nd level support and act as the central interface between our clients, internal teams, and partners.
    • You are the first point of contact for our users and provide quick, solution-oriented assistance in 1st and 2nd level support.
    • You investigate causes, analyze disruptions, and sustainably resolve hardware and software issues.
    • You actively contribute to the further development of our IT support processes and help make workflows more efficient.
    • You network with internal teams and external partners, ensuring a smooth flow of information.
    • You keep track of tickets, ensure their quality, and support colleagues with solutions and know-how.
    • You continue to expand our knowledge database, create understandable how-to guides, and keep content up to date.
    • You handle complex support cases and process them in a structured, precise manner with a high quality standard.
    • You support new colleagues during their onboarding and actively promote knowledge sharing within the team.
    • You contribute your ideas and actively shape our support landscape with the goal of continuously improving.

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    Our expectations of you

    Education

    • You have completed an IT apprenticeship (e.g., IT/Computer Science apprenticeship, HTL, or technical school).

    Qualifications

    • You are characterized by a high level of service and customer orientation.
    • You possess an analytical mindset as well as a structured and self-reliant approach to work.
    • Your communication training is an advantage.
    • You have good knowledge of Microsoft operating systems, MS Office, and workstation hardware (including peripherals).
    • You bring expertise in the areas of networks, Active Directory, and DHCP.
    • Your ITIL certification is a plus.
    • You enjoy further education and actively shape your long-term career development.

    Experience

    • You have experience in IT support or customer care.
    • Your experience with ELAK (electronic file) is an advantage.

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    What we offer

    • We are the IT company of the city of Graz, the Holding Graz, and all municipal subsidiaries.
    • Together with our clients, we pursue a clear vision: to make Graz the most livable city with the most modern city management.

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    Benefits

    Health, Fitness & Fun

    Work-Life-Integration

    Food & Drink

    More net

    Job Locations

    Map of company locations

    • Location Graz

      Steiermark

      Austria

    This is your employer

    ITG

    ITG

    Graz

    The ITG Informationstechnik Graz GmbH is the internal IT service provider for the City of Graz, the Holding Graz, and their subsidiaries. We offer a comprehensive range of IT services that help our clients to work more efficiently and effectively.

    Description

  • Company Size
    50-249 Employees
  • Founding year
    2011
  • Language
    German
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Public Service, Unions, Internet, IT, Telecommunication

    • Dev Reviews

    by devworkplaces.com

    Total

    (1 Review)
    4.3

    • Workingconditions

      4.6

    • Culture

      4.0

    • Engineering

      4.5

    • Career Growth

      4.2
    Show All Dev Reviews
    Logo ITG

    IT service desk employees

    ITG
    Salary
    from 3.226 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.304 € net/Month
    Location
    Graz
    Working Model
    Onsite
    Diversity
    Open for all genders

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