Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.535 € gross/month
- Location
- Niklasdorf
- Working Model
- Onsite
Job Summary
In this role, you will handle the acceptance and processing of 1st level support tickets, manage hardware preparation, and independently assess short-term hardware needs.
Job Technologies
Your role in the team
- Acceptance, prioritization, and processing of support tickets at 1st level; escalation to 2nd level if necessary.
- Communication with users, information gathering, and on-site support.
- Independent processing and documentation of one's own tasks, solutions, and workflows.
- Hardware preparation, device issuance, and support for onboarding and offboarding.
- Support for printers, meeting room technology, and info screens.
- User administration in Entra ID and OpenVPN.
- Device inventory, maintenance of asset data, and coordination of repairs.
- Monitoring inventory levels and coordinating short-term hardware requirements.
- Support at various locations as well as during critical incidents.
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Our expectations of you
Qualifications
- Basic IT knowledge - macOS skills advantageous.
- Service orientation, strong communication skills, independent working style, and willingness to learn.
- Interest in new technologies.
- Very good knowledge of German.
- Driver's license B.
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What we offer
- An exciting role as well as independent work in a rapidly growing, forward-looking company.
- The opportunity to contribute and implement your own ideas.
- Collegial working atmosphere in a motivated team.
- The minimum salary for the advertised position is €2,535 gross per month based on full-time employment.
- Depending on the respective qualification, willingness to pay above the market rate is given.
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Benefits
Food & Drink
Higher Take-Home Pay
Work-Life-Integration
Job Locations
About Your Employer
Aurena GmbH
Niklasdorf
AURENA is one of Austria's largest providers of insolvency, operational and industrial liquidations. Our many years of experience and leading role in online auctions guarantee the successful sale of vehicles, equipment, properties and goods of all kinds.
Description
- Company Type
- Startup
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Service desk staff / On-site support
- Salary
- from 2.535 € gross/monthEstimated net salary based on the gross salary in the job ad.from 1.924 € net/month
- Location
- Niklasdorf
- Working Model
- Onsite
- Diversity
- Open for all genders
