Job
- Level
- Junior
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 2.820 to 3.445€ Gross/Month
- Location
- Vienna
- Working Model
- Onsite
Job Summary
In this role, you will manage the installation, configuration, and support of IT workstations, including troubleshooting and documentation, while assisting in rollouts and actively improving IT processes.
Job Technologies
Your role in the team
- You support the stable operation of our IT workstation environments and take end-to-end responsibility – from clients and mobile devices to printers and peripherals – gaining insight into the entire workplace and service landscape.
- You are responsible for the installation, configuration, and commissioning of hardware and software at workstations, ensuring their smooth operation.
- Incident and Service Request Management: You provide support for our colleagues – when it comes to questions, errors, or issues related to deployed software applications, you are the first point of contact and find pragmatic solutions.
- You handle incidents and service requests according to defined SLAs and ITIL processes, investigate issues independently, and escalate to 2nd level support if necessary.
- Release & Deployment Management: You participate in the planning and execution of rollouts, upgrades, and migrations, gradually taking on more responsibility.
- Continuous Improvement: You familiarize yourself with existing IT standards, policies, and processes, apply them in daily work, and actively contribute to their further development.
- Knowledge Management: You meticulously document changes and configurations and contribute to maintaining our IT documentation.
- Problem Management: You assist in analyzing recurring disruptions and work proactively on sustainable solutions – independently or together with the team.
- Field Support: You are partially involved in on-site support at our service centers across Austria and directly assist your colleagues on site.
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Our expectations of you
Education
- You have completed an IT education, e.g., HTL, apprenticeship, or a comparable qualification, and already have professional experience or relevant internships.
Qualifications
- You have basic knowledge of Windows client environments, Microsoft 365, common IT workplace components, and an understanding of ITIL processes.
- You approach challenges independently and solution-oriented – and know when to seek support.
- You work in a structured manner, are eager to learn, and take responsibility – and you actively ask questions when you're unsure about something.
- You convince with strong communication skills and a service-oriented, collegial collaboration with internal contacts.
- You are a team player with a hands-on mentality and enjoy engaging in and developing within a dynamic IT environment.
- Good German and English skills, both written and spoken, complete your profile.
- You are part of a highly motivated team that provides outstanding service to our clients (m/f/d).
Experience
- You have some initial experience or interest in IT support and software installation, and you enjoy troubleshooting technical issues.
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What we offer
- We offer you: You will become part of the most international company in the world, active in over 220 countries and regions, and multiple times awarded as GREAT PLACE TO WORK®.
- You start your IT career in an international and diverse environment, gaining valuable experience from the very beginning in the areas of Service Desk and Incident Management.
- You work in a corporate culture shaped by our As One Culture – characterized by strong team spirit, mutual respect, and the shared commitment to give our best every day.
- Look forward to numerous events, internal initiatives, and awards that make our culture tangible and strengthen team cohesion.
- A structured onboarding process with experienced colleagues will accompany you during your onboarding and support your development.
- We offer targeted training opportunities and development prospects to ensure you can continuously grow in your role.
- You will become part of a company with ambitious sustainability goals and leading standards in the international logistics industry.
- For this exciting position, a gross monthly salary of EUR 2,820 (based on 38.5 hours/week – collective agreement employment group B + 3% overpayment) or from EUR 3,445 (based on 38.5 hours/week) is offered, according to the collective agreement for freight forwarding employees (employment group C + 3% overpayment), with a willingness to pay above the standard.
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Job Locations
This is your employer
DHL
DHL International GmbH is a German courier, parcel, and express mail service which is a division of the German logistics company Deutsche Post DHL. The company delivers over 1.3 billion parcels per year.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Junior IT Workplace Specialist
- Salary
- 2.820 to 3.445€ Gross/Month
- Location
- Vienna
- Working Model
- Onsite
- Diversity
- Open for all genders
