Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.453 € Gross/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle technical inquiries and incidents in 1st and 2nd level support, analyze incidents using monitoring tools, and work closely with development teams to improve application stability.
Job Technologies
Your role in the team
- 1st- and 2nd-level support for webshop, interfaces, and internal apps - you are the first point of contact for technical inquiries and issues from the business departments.
- Analysis and handling of incidents using logs, monitoring tools, and database queries; independent problem-solving and close collaboration with development teams to sustainably resolve issues and improve application stability.
- Monitoring of applications and integrations (APIs, batch jobs) including alert management and health checks.
- Support with releases and deployments (conducting smoke tests, post-release checks).
- Maintenance of runbooks and the known-error database, documentation of solutions and best practices.
- Continuous optimization of support processes, ticket workflows, and self-service offerings.
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Our expectations of you
Education
- Completed apprenticeship (HTL), or currently ongoing bachelor's degree (FH or university) in the field of computer science or software development.
Qualifications
- Knowledge of modern software development (web technologies).
- Understanding source code reading (JavaScript, Java) is an advantage.
- Interest and passion for software operations and problem analysis.
- You are a professional translator for a job portal, specialized in HR and tech content. IMPORTANT RULES: - Maintain the original formatting and structure of the source text. - Correctly translate technical terms (e.g., "Frontend", "Backend", "DevOps", "Scrum Master"). - Use industry-standard terminology from HR and tech. - Preserve the tone (formal/informal, Du/Sie) of the original text. - Translate only the text; do not add additional explanations or comments. - Keep the list structure exactly as in the original. - Technical terms with international usage may remain untranslated. - Always pay attention to correct grammar and a natural linguistic flow. Translate the following text precisely into English: German and English at least from level B2 (English is the working language for documentation).
- Teamwork and sense of responsibility.
- Communication skills, initiative, and willingness to learn.
Experience
- First relevant professional experience is an advantage.
- Basic knowledge or initial experience with databases (SQL).
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What we offer
- The minimum remuneration according to the applicable collective agreement is 2,453.93 euros gross per 40 hours per month, provided the full job profile is met.
- The compensation is of course based on your individual qualifications and relevant professional experience.
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Benefits
Health, Fitness & Fun
More net
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
Blue Tomato GmbH
Graz, Schladming
We love everything about snowboarding, freeskiing, surfing, skateboarding and streetwear. We're rooted in these communities and have over 30 years of experience. We always have the right products and services.
Description
- Founding year
- 1988
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Sports, Leisure, Trade
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.1
Career Growth
3.6Engineering
4.0Culture
4.5Workingconditions
4.4
Application Support Engineer
- Salary
- from 2.453 € Gross/MonthNet salary converted from the gross salary in the job ad.from 1.877 € net/Month
- Location
- Graz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
