Job
In this role, you ensure stable operations of warehouse sites by providing technical support, proactive system monitoring, incident handling, and close collaboration with internal departments.
This listing has been machine translated. Show original
Your role in the team
- As part of the Multi Site Control Center (MSCC), you ensure the stable and continuous operation of warehouse locations.
- You work in a central support organization and provide 1st- and 2nd-level technical and software support for our system. In doing so, you continuously deepen your understanding of KNAPP warehouse automation solutions and the operational processes of our customers.
- Your main responsibilities include preventive and proactive system monitoring, early risk detection, and structured incident handling.
- You analyze disruptions in detail, restore operations through solutions or workarounds, and minimize technical and business impacts on the warehouse sites.
- As a central coordination hub, you work closely with internal departments and external stakeholders, ensuring clear communication, targeted escalation, and sustainable problem-solving.
- You document incidents throughout the entire ticket lifecycle and make an active contribution to problem management as well as continuous service improvement.
Our expectations of you
Qualifications
- You enjoy working in a technical support or operations environment and take responsibility for system stability.
- You have a good understanding of IT systems, monitoring, and incident management. Your interest in warehouse automation and logistical processes motivates you.
- You communicate and analyze complex technical problems in a structured and calm manner - even under time pressure.
- You work reliably, set priorities effectively, and document clearly and comprehensibly.
- You have very good English skills; German language skills are an advantage.
- Shift work and on-call duties are a given for you to ensure 24/7 operations.
What we offer
- The minimum gross salary for this position is EUR 3,040 per month.
- There is also the possibility of additional allowances through on-call duties.
- We offer market-compliant compensation depending on your qualifications and previous experience.
Benefits
Health, fitness & fun
Higher take-home pay
Food & drink
Topics you will work on
Job locations
About your employer
KNAPP is an international technology company based in Austria. The company develops and produces intelligent plant systems. Modern digitalization, software, automation and robotics solutions are used.
- Established Company
- Onsite, Hybrid
- Industry, Production · Logistics, Transportation
Employer reviews
- Engineering
- 2.9
- Working conditions
- 3.9
- Career growth
- 3.8
- Team culture
- 3.7
More jobs
These jobs might also interest you
Servers & Systems: You continuously administer and develop our Windows and Linux server infrastructure. Virtualization & Storage: You manage Active Directory, Hyper-V, VMware, as well as our storage and backup systems. Network & Wi-Fi: You operate and...
Microsoft 365 & Identity + Active Directory: You manage our M365 environment (Entra ID, Intune, Exchange Online, Defender) and drive forward the Entra ID hardening (Conditional Access, MFA, Privileged Identity Management). You oversee our Active...
Do you enjoy diving deep into code and want to build a product that truly makes an impact? With us, you work hands-on on an AI platform that combines SaaS and on-premises, exclusively relies on open source, and successfully implements AI on-prem and...
