Job
- Level
- Experienced
- Location
- Hart bei Graz
- Working Model
- Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.040 € gross/month
Job Summary
In this role, you ensure stable operations of warehouse sites by providing technical support, proactive system monitoring, incident handling, and close collaboration with internal departments.
Your role in the team
- As part of the Multi Site Control Center (MSCC), you ensure the stable and continuous operation of warehouse locations.
- You work in a central support organization and provide 1st- and 2nd-level technical and software support for our system. In doing so, you continuously deepen your understanding of KNAPP warehouse automation solutions and the operational processes of our customers.
- Your main responsibilities include preventive and proactive system monitoring, early risk detection, and structured incident handling.
- You analyze disruptions in detail, restore operations through solutions or workarounds, and minimize technical and business impacts on the warehouse sites.
- As a central coordination hub, you work closely with internal departments and external stakeholders, ensuring clear communication, targeted escalation, and sustainable problem-solving.
- You document incidents throughout the entire ticket lifecycle and make an active contribution to problem management as well as continuous service improvement.
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Our expectations of you
Qualifications
- You enjoy working in a technical support or operations environment and take responsibility for system stability.
- You have a good understanding of IT systems, monitoring, and incident management. Your interest in warehouse automation and logistical processes motivates you.
- You communicate and analyze complex technical problems in a structured and calm manner - even under time pressure.
- You work reliably, set priorities effectively, and document clearly and comprehensibly.
- You have very good English skills; German language skills are an advantage.
- Shift work and on-call duties are a given for you to ensure 24/7 operations.
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What we offer
- The minimum gross salary for this position is EUR 3,040 per month.
- There is also the possibility of additional allowances through on-call duties.
- We offer market-compliant compensation depending on your qualifications and previous experience.
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Benefits
Work-Life-Integration
- 🅿️Employee Parking Space
- ⏰Flexible Working Hours
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- 🏠Home Office
Health, Fitness & Fun
Higher Take-Home Pay
Food & Drink
Topics You Will Work On
Job Locations
About Your Employer
Knapp AG
KNAPP is an international technology company based in Austria. The company develops and produces intelligent plant systems. Modern digitalization, software, automation and robotics solutions are used.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Logistics, Transportation
Employer reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Engineering
2.9Workingconditions
3.8Career Growth
3.8Culture
3.7
Service Desk Support Engineer
- Salary
- from 3.040 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.197 € net/month
- Location
- Hart bei Graz
- Working Model
- Onsite
- Diversity
- Open for all genders
