Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.700 € Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle customer inquiries via email and phone, analyze technical issues, prioritize tickets in the OTRS system, and escalate complex problems to the second level support team.
Job Technologies
Your role in the team
- Mail and Phone Reception: First point of contact for customer inquiries and issues via our OTRS ticket system.
- Acceptance and Qualification of Tickets: Recording and assessing customer inquiries to determine the best support approach.
- Pre-qualification of disturbances: Initial analysis and resolution of simple technical issues.
- Escalation to Second Level Support: Forwarding complex issues to the Second Level Support.
- Use of internal software tools: Working with TeamViewer, VNC, OTRS, MS Office, RDP, and Confluence for efficient troubleshooting and communication.
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Our expectations of you
Qualifications
- Technical understanding: Basic knowledge of using Windows, Linux, and proprietary operating systems.
- Communication Skills: You possess excellent communication skills, both written and verbal, in German and English.
- Teamwork: You enjoy working in a young, dynamic team and actively contribute to a positive working atmosphere.
- Customer Orientation: You have a strong service awareness and enjoy working with clients.
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Benefits
Work-Life-Integration
- 🕺No Dresscode
- 🅿️Employee Parking Space
- 🙅♂️No All-In Contracts
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
- 🍼Day Care for Kids
- ⏰Flexible Working Hours
- 🏠Home Office
Health, Fitness & Fun
- 🚲Jobbike
- 👨🏻🎓Mentor Program
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🎳Team Events
- 🧘♀️Massage, Yoga, etc.
- 🏋🏿♂️Fitness Offers
- 🙂Health Care Benefits
More net
Food & Drink
Job Locations
This is your employer
Doka GmbH
Amstetten, Wien, Linz
Doka is one of the world's leading companies for innovative formwork solutions and services in all areas of construction. In addition, the company is a global provider of scaffolding solutions for a variety of applications. Doka is an Umdasch Group company that has been synonymous with reliability, experience and true hand-shake quality for over 150 years.
Description
- Company Size
- 250+ Employees
- Founding year
- 1868
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Full Remote, Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)3.5
Culture
4.1Engineering
3.0Career Growth
3.5Workingconditions
3.7
IT Customer Support - First Level
- Salary
- from 2.700 € Gross/Month
- Location
- Linz
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply