Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Part Time/Full Time
- Contract Type
- Permanent employment
- Salary
- 3.398 to 3.535€ Gross/Month
- Location
- Rankweil, Schwertberg
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you support customers worldwide with 2nd-level inquiries on digital solutions, configure software, and troubleshoot issues using remote access and ticketing systems.
Job Technologies
Your role in the team
- After comprehensive training, you will support our customers and branches worldwide from Austria in Service & Support.
- You are the point of contact for inquiries regarding our digital product and service solutions and can contribute to independent problem-solving through your expertise.
- You respond to 2nd-level inquiries regarding the functionality and operation of our digital solutions.
- You support our customers in the configuration and commissioning of ENGEL software solutions.
- You identify and resolve disruptions in SaaS or on-premise infrastructure using remote access, video conferencing, and ticketing systems.
- For technical solution finding, you work closely with colleagues from other departments (such as software development).
- Through regular knowledge exchange within the team and the contribution of suggestions for improvement, your experiences directly influence the further development of our digital solutions.
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Our expectations of you
Education
- Completed technical training (apprenticeship, technical school, or HTL) with a focus on IT, system technology, or computer science.
Qualifications
- Good knowledge of German and solid English skills, both written and spoken.
- Service orientation, problem-solving skills, communication talent, and enjoyment in dealing with customers via phone and written communication.
Experience
- Ideally, initial professional experience as a software technician, software support engineer, IT, service desk, or hotline staff; however, we also welcome motivated and committed entry-level professionals.
- Experience with Microsoft technologies (Remote Access, Windows Server, etc.).
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What we offer
- Communicative interface function between our international clients, branches, and specialist departments.
- Modern work environment and appreciative communication culture.
- Opportunity to continuously develop personally and professionally through our ENGEL Academy.
- Flexible working hours, additional days off, and home office for a balanced work-life harmony.
- A gross monthly salary starting from € 3,398.00 (apprenticeship/technical school qualification) or € 3,535.00 (HTL qualification), which we will determine together based on your profile (full-time basis and collective agreement for the metalworking industry).
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Food & Drink
Topics that you deal with on the job
Job Locations
This is your employer
ENGEL AUSTRIA GmbH
Schwertberg
Engel Austria GmbH is a world-renowned manufacturer of injection molding machines and automation equipment, headquartered in Schwertberg, Austria.
Description
- Company Size
- 250+ Employees
- Founding year
- 1945
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Engineering Industry
Dev Reviews
by devworkplaces.com
Total
(4 Reviews)3.7
Culture
4.3Workingconditions
3.5Career Growth
3.8Engineering
3.2
IT staff for service desk & hotline
- Salary
- 3.398 to 3.535€ Gross/Month
- Location
- Rankweil, Schwertberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
