Job
In this role, you will work on modifying and testing CRM applications for call centers, develop business processes and customer journeys for VoiceBots, and actively engage in quality assurance and coordination with banks.
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Your role in the team
- Technical testing and continuous development of applications in the context of the call center industry.
- Proactive conception and further development of our CRM.
- Technical coordination, design, and implementation of business processes as well as customer journeys for our VoiceBot.
- Direct coordination and ongoing communication with our clients and the respective Raiffeisen banks.
- Close collaboration and coordination with external service providers and technology partners.
- Independent planning, execution, and documentation of testing activities for quality assurance.
Our expectations of you
Qualifications
- Strong IT affinity as well as understanding of business processes and their technical implementation (e.g., in automation solutions or VoiceBots).
- Communication and assertiveness skills for coordination with banks, departments, and developers.
- Commitment, team spirit, as well as a structured and solution-oriented way of working.
Experience
- Initial experience in the banking environment as well as a good understanding of the underlying banking and customer service processes.
- Ideally experience in technical testing, requirements engineering, business analysis, or in comparable areas.
What we offer
- Responsible and varied interface role between technology, banking, and customer service.
- Innovative environment where you can actively shape the future of customer communication.
- Comprehensive training and development programs.
- Flexible working hours including the possibility of working from home.
- This position is also available part-time from 30 hours per week.
- For this position, we guarantee an attractive and market-appropriate compensation package that is aligned with your qualifications and professional experience.
- The minimum annual salary for this position is EUR 46,000 gross (including special payments) on a full-time basis.
- You can find more information in our collective agreement.
Benefits
Work-Life-Integration
Topics you will work on
Job locations
About your employer
Graz, Feldkirch, Salzburg, Wien, Linz
With over 24,700 employees working in 1,955 bank branches, Raiffeisen is the largest banking group in the country.
- 1905
- English
- Established Company
- Full Remote, Hybrid, Onsite
- Banking, Finance, Insurance
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