Job
- Level
- Lead
- Location
- Salzburg, Vienna, Wernberg
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 55.000 to 70.000€ gross/year
Job Summary
In this role, you lead the service desk team, optimize support processes and develop AI-driven automation solutions to sustainably enhance service quality and customer satisfaction.
Job Technologies
Your role in the team
- Work location: Salzburg, Vienna, Wernberg
- Extent: Full-time
- SPAR ICS is the IT company of the SPAR Austria Group and handles all IT-related matters for SPAR, INTERSPAR, and SES Spar European Shopping Centers.
- We are over 700 talented individuals with two main priorities: ensuring a seamless shopping experience for all SPAR customers across five countries and optimizing the digital business processes "behind the shelves" within the group.
- Leadership and development of the Service Desk team as well as coordination of external partners.
- Ensuring high service quality and customer satisfaction.
- Optimization of support processes as well as analysis of relevant key figures.
- Further development of the support knowledge database as a central information source.
- Support in the ongoing development of our central ITSM platform, together with the responsible product team.
- Identification and implementation of AI-supported process improvements and automation solutions in collaboration with the team.
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Our expectations of you
Education
- Education in the IT field (apprenticeship, HTL, FH/University) or several years of relevant experience in the IT sector of larger companies.
Qualifications
- Enthusiasm for process optimization as well as a strong interest in AI and automation in the IT service environment.
- Independent, analytical work style, strong communication skills, and enjoyment in inspiring and developing people.
- Very good written and spoken proficiency in German and English.
Experience
- Several years of professional experience in IT Service Desk as well as leadership experience.
- Experience in IT Service Management (ideally ITIL) as well as good knowledge of ServiceNow or a comparable ITSM solution.
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What we offer
- Working with state-of-the-art technologies on innovative Digital Retail solutions.
- Strong team spirit, modern working environment including teleworking & top-notch benefits.
- Future-proof workplace with professional onboarding.
- Exciting training & career opportunities - everyone has a chance to be the best!
- In addition to our ICS offices in Salzburg, Vienna, and Wernberg, we can also enable you to work at other SPAR locations in Austria!
- Additionally, one day per week can be worked from home.
- Are you aiming for more than the minimum standard? So are we! We promise you a salary that reflects your education and experience (Junior from €55,000, Senior from €70,000).
- We love diversity and look forward to all applications!
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics You Will Work On
Job Locations
About Your Employer
SPAR ICS – Information & Communication Services
Salzburg, Wernberg, Wörgl, Sankt Pölten
We are the “I” and “T” in Retail: SPAR ICS is the separate IT company of the SPAR Austria Group and takes care of all IT needs for SPAR, INTERSPAR, Hervis, and SES (Spar European Shopping Centers). We have over 500 smart minds and have two agendas: The smooth shopping experience for SPAR customers in seven countries and digital business processes "behind the shelves" within the group.
Description
- Company Size
- 250+ Employees
- Founding Year
- 2010
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production, Trade, Internet, IT, Telecommunication
Employer reviews
by devworkplaces.com
Total
(2 Reviews)4.0
Workingconditions
4.0Culture
4.2Career Growth
4.1Engineering
3.7
Team Lead IT Service Desk
- Salary
- 55.000 to 70.000€ gross/yearEstimated net salary based on the gross salary in the job ad.38.438 to 46.429 € net/year
- Location
- Salzburg, Vienna, Wernberg
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
