Job
- Level
- Lead
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 65.000 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you lead the IT support team, manage ticket and escalation processes, optimize service workflows, and act as a liaison between users and external service providers.
Job Technologies
Your role in the team
As the IT Support Team Lead, you will take on the professional and organizational leadership of the IT support team and ensure a stable, service-oriented IT workplace operation.
You are responsible for ticket and escalation management, driving continuous improvement of IT services, and acting as the central interface between users, IT departments, and external service providers.
The position combines operational hands-on activities in support with leadership responsibilities, coordination, and process optimization.
- Technical and organizational leadership of the IT Service Desk team, including deployment, capacity, and prioritization management.
- Ensuring efficient ticket and escalation management in compliance with defined Service Level Agreements.
- Service-oriented collaboration with internal users, stakeholders, as well as 2nd-/3rd-level teams.
- Monitoring relevant KPIs and preparing regular reports for continuous service improvement.
- Development and further enhancement of standardized support processes, knowledge base, and ITIL-oriented services
- Coordination of onboarding/offboarding, workplace services, external service providers, and IT-related projects.
This text has been machine translated. Show original
Our expectations of you
Education
- Completed technical education (e.g., HTL, technical apprenticeship)
Qualifications
- Proficient in ticketing systems and understanding of service management processes
- In-depth understanding of modern IT workplace environments (Clients, Microsoft 365, Identity & Access Management)
- Participation in IT projects, e.g., during rollouts, migrations, or tool implementations, is advantageous.
Experience
- Several years of professional experience in IT support (1st and 2nd level)
- Initial leadership experience or experience in team coordination
- Experience in ITIL-oriented service environments is advantageous.
- Experience in managing and collaborating with external IT service providers is an advantage.
This text has been machine translated. Show original
Benefits
Work-Life-Integration
Food & Drink
More net
Health, Fitness & Fun
Job Locations
This is your employer
IMS Nanofabrication GmbH
Brunn Am Gebirge, Wien
The IMS Nanofabrication AG is a high-tech company based in Austria that specializes in innovations in lithography and nanotechnology. We have developed a strategically important technology in cooperation with world leaders in the semiconductor industry, which is urgently needed for the manufacture of semiconductor chips of the future.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Industry, Production
Dev Reviews
by devworkplaces.com
Total
(2 Reviews)Culture
2.6Engineering
1.8Career Growth
2.0Workingconditions
2.9
Team Leader IT Support
- Salary
- from 65.000 € Gross/Year
- Location
- Brunn am Gebirge
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
