Job
- Level
- Experienced
- Job Field
- IT, Network, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.500 € Gross/Month
- Location
- Vöcklabruck
- Working Model
- Hybrid, Onsite
Job Summary
In this position, you will be the first point of contact for technical IT inquiries, create and handle service requests, provide on-site and remote support, and collaborate closely with other IT teams on infrastructure projects.
Job Technologies
Your role in the team
- First point of contact for employees regarding local IT requests and technical issues.
- Support in the area of workplace IT, mobile devices, WLAN, audio/video technology, conference rooms, and network connections.
- Provision of on-site support ("Walk-up Support") as well as remote support via phone, Microsoft Teams, and remote maintenance tools.
- Analysis and troubleshooting of hardware and software issues on PCs, workstations, printers, and other end devices.
- Support for other IT teams through "Hands & Eyes" services for network, server, storage, telephony, and printing systems.
- Management of hardware inventory including issuance, return, storage, and inventory of devices.
- Participation in IT and infrastructure projects such as relocations, site adjustments, cabling, and rollouts.
- Processing and tracking of incidents and service requests in compliance with agreed Service Levels (SLAs).
- Collaboration with Service Desk, Operations Center, external service providers, and specialized support teams.
- Maintenance of location documentation, inventories, network overviews, and knowledge databases.
- Ensuring compliance with IT security, compliance, and corporate policies.
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Our expectations of you
Education
- Completed degree in Computer Science, Information Technology, or a comparable technical field, or an equivalent qualification with at least two years of relevant professional experience.
Qualifications
- Good knowledge in the area of Windows workstations, hardware, mobile devices, printers, and peripherals.
- Basic knowledge of network, infrastructure, and IT service management topics.
- Willingness to occasionally travel within the region.
- Excellent written and spoken proficiency in German and English.
Experience
- Relevant professional experience in IT support and client system management.
- Experience in handling ticket and remote support systems.
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What we offer
- An interesting and varied workplace.
- Exciting and diverse opportunities for professional and personal development.
- Flexible working time models.
- Financial support for further training measures.
- An adequate salary depends on the respective education, qualifications, and professional experience of the applicants, therefore an overpayment of the minimum base salary of EUR 3,500 gross per month for this position is applicable.
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Benefits
Work-Life-Integration
Job Locations
This is your employer
M-Tech GmbH
M-Tech GmbH is an established company in mechanical and plant engineering that develops and constructs innovative technical solutions. Its expertise in micro-positioning and calibration of optical testing devices sets the company apart.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Engineering Industry
IT support technician
- Salary
- from 3.500 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.461 € net/Month
- Location
- Vöcklabruck
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
