Job
In this role, you will provide on-site support for end users, install hardware/software, maintain IT equipment, and troubleshoot network issues in a hybrid environment. You will collaborate closely with global IT teams and document incidents.
Job technologies
Your role in the team
- We are looking for an IT Support Analyst to work in a hybrid model at our Vienna, Austria location, ensuring technical support for end users, equipment availability, and the smooth operation of the IT environment.
- The professional will be responsible for providing on-site technical support, installing and maintaining hardware and software, supporting basic network infrastructure, and collaborating with global IT teams to resolve incidents and service requests.
- Provide on-site Level 1 (L1) and Level 2 (L2) technical support to end users.
- Install, configure, and perform preventive and corrective maintenance on desktops, laptops, printers, scanners, mobile devices, and peripherals.
- Diagnose and troubleshoot hardware, software, and operating system issues.
- Provide technical support for Microsoft Windows and Microsoft 365 environments.
- Manage user accounts, permissions, and password resets using Active Directory and Microsoft Entra ID (Azure AD).
- Configure and deploy new devices according to corporate IT standards.
- Perform employee onboarding and offboarding activities, including preparing and delivering IT equipment, configuring user accounts and access permissions, collecting and recovering IT assets, and updating IT asset inventory records.
- Troubleshoot network connectivity issues, including LAN, Wi-Fi, and VPN.
- Provide technical support for printers and multifunction devices.
- Install software applications, updates, and security patches.
- Maintain accurate IT asset inventory records.
- Document incidents, service requests, procedures, and resolutions in the IT ticketing system.
- Escalate complex incidents to global IT teams when necessary.
- Ensure compliance with corporate information security and data protection policies.
- Support office relocations, workstation setups, and local IT infrastructure projects.
Our expectations of you
Education
- Bachelor's degree completed or in progress in Information Technology, Computer Science, Information Systems, or a related field.
Qualifications
- Strong knowledge of Microsoft environments and related support activities.
- Familiarity with employee onboarding and offboarding processes.
- Intermediate to advanced English proficiency for communication with global teams (mandatory).
- Knowledge of ITIL best practices.
- Certifications such as CompTIA A+, CompTIA Network+, Microsoft certifications, or ITIL Foundation.
- Excellent verbal and written communication skills.
- Strong customer service orientation.
- Excellent organizational and prioritization skills.
- Analytical thinking and problem-solving abilities.
- Proactive and collaborative mindset.
- Strong teamwork and interpersonal skills.
- Effective time management.
- Sense of urgency.
- High level of commitment, accountability, and responsibility.
- Ability to work independently and make decisions within the scope of the role.
- Ability to interact effectively with different departments and organizational levels.
Experience
- Minimum of 3 years of experience providing on-site technical support in a corporate environment.
- Hands-on experience supporting end users (Desktop Support / Field Support).
- Experience with IT asset management and inventory control.
- Previous experience working in multinational companies.
- Experience in industrial, manufacturing, or logistics environments.
- Experience with IT service management and ticketing systems.
What we offer
- Location: Vienna, Austria.
- Work Arrangement: Hybrid.
- Employment Schedule: Part-Time.
- Travel Requirements: Availability for business travel and commuting to different locations as needed.
Topics you will work on
Job locations
More about the recruiting agency
The LUZA Group is a Portuguese company specializing in technology and engineering. They develop tailored solutions for technical and digital challenges, combining engineering, IT, design, consulting, Industry 4.0, training, and recruiting. The company operates internationally with multiple locations.
- Recruiting Agency
- Hybrid, Onsite
- Internet, IT, Telecommunication
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