Level: Experienced

Job Field: IT, Support, System

Employment Type: Full Time

Contract Type: Permanent employment

Location: Leonding

Working Model: Onsite

Job Summary

In this position, you handle 1st and 2nd level support requests, manage hardware and software provisioning, and track incident reports in the ticket system to ensure seamless IT operations.

Your role in the team

1st and 2nd Level Support (acceptance, processing, and response to inquiries and error reports)
Provision of hardware and software
Recording, prioritizing, processing, and forwarding of error and disturbance reports in the ticket system

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Our expectations of you

Education

Completed technical training in the IT field

Qualifications

Broad IT understanding and high technical competence
Excellent knowledge of Office applications, operating systems, email clients, browsers, etc.
Excellent communication skills (phone, email, etc.) and strong team spirit.
Solution-oriented mindset, resilience, and flexibility

Experience

Several years of relevant professional experience is an advantage

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What we offer

Workplace with ideal public transportation access, parking, and good infrastructure
Innovative digital working environment at the cutting edge of technology
A long-term and secure perspective with a permanent position in an established and growing family business.
Challenging and responsible activities (38.5 hours per week) in a broad, varied, and exciting work environment.
Permanent opportunities for further training and development
A structured onboarding concept led by experienced colleagues
Flat hierarchies, short decision-making paths
A dynamic team where work is enjoyable
For this position, based on full-time employment (38.5 hours per week), the minimum salary according to the collective agreement of the metal industry applies. The actual remuneration depends on professional experience and qualifications.