Job
- Level
- Experienced
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 39.200 € Gross/Year
- Location
- Allhaming
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you ensure local IT operations, handle 1st level support inquiries, install and maintain IT workstations, and assist with implementing central IT standards in Austria.
Job Technologies
Your role in the team
- The central IT of the corporate group is based in Germany and is responsible for the overarching IT strategy as well as the fundamental IT infrastructure.
- To strengthen our location in Austria, we are looking for a dedicated individual in the IT Workplace Services area who will serve as the local IT contact person, ensuring smooth IT operations for our employees and working closely with the central IT team in Germany.
- The goal is the operational implementation, local operation, and on-site service for IT workplaces and users based on the strategies, standards, and guidelines defined by central IT.
- First point of contact for employees regarding IT disruptions and service requests (1st Level Support).
- Processing and documentation of tickets in the corporate group's ticket system.
- On-site support for all business areas.
- Support with hardware and software issues (clients, peripherals, standard applications).
- Installation, configuration, and maintenance of IT workstations (PCs, notebooks, thin clients).
- Maintenance and management of printers and multifunction devices.
- Participation in rollouts, hardware swaps, and standardization measures.
- Implementation of the hardware and software standards defined by central IT.
- Local support for TK endpoints (phones, softphones).
- Implementation of central IT directives, policies, and security standards.
- Close coordination on changes, releases, and projects as well as on modifications, disruptions, and expansions.
- Support of the central IT in company group-wide IT projects at the local level.
- Commissioning of network components such as switches and access points.
- Maintenance of IT documentation, instructions, and local peculiarities.
- Ensuring clean ticket and process documentation.
- Participation in the continuous improvement of IT service processes.
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Our expectations of you
Education
- You have completed training with a focus on IT or a comparable qualification.
Qualifications
- You have knowledge of Microsoft technologies in the client environment (operating systems and applications), networks, servers, Active Directory.
- A structured and independent way of working, as well as a service-oriented approach to internal and external partners, are a matter of course for you.
Experience
- Ideally, you bring several years of professional experience in First Level Support.
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What we offer
- Annual gross salary from €39,200 (full-time basis) with willingness to overpay based on qualifications and experience.
- Crisis-proof job in a family-run company.
- Varied range of tasks in a collegial environment with opportunities for further training.
- Mobility allowance, free parking.
- Flexible working hours, possibility of remote work.
- Jobrad, meal allowance, work clothing, events, company pension scheme, etc.
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Benefits
Work-Life-Integration
Health, Fitness & Fun
Job Locations
This is your employer
KUNEX Vertriebs GmbH & Co.KG
KUNEX Vertriebs GmbH & Co.KG is the premier destination for doors in Austria. Combining innovation with cutting-edge technologies and vast experience, we provide doors perfectly tailored to our customers' individual needs. With over 90 years of company tradition, we always aim to think ahead in door solutions, producing the highest quality products.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Construction, Real Estate, Building Services
IT service / IT support collaboration
- Salary
- from 39.200 € Gross/Year
- Location
- Allhaming
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
