Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.800 € gross/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you handle technical inquiries and issues in the ticket system, document solution processes, and assist in troubleshooting IT problems for our employees.
Job Technologies
Your role in the team
- As an IT Helpdesk employee, you are responsible for troubleshooting technical issues faced by our staff.
- With us, you will serve as the first point of contact for our employees regarding all IT matters.
- You are working on managing requests and incidents in our ticketing system and via telephone.
- You are involved in organizing all open tickets through to resolution.
- You are working on solving problems by involving the 2nd-level support.
- You are involved in documentation within the ticketing system as well as in IT service documentation.
- You are working on actively improving the first contact resolution rate.
- You are involved in the installation and configuration of PCs, laptops, and mobile devices.
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Our expectations of you
Education
- We look forward to receiving your completed training with an IT focus (apprenticeship, HTL, university of applied sciences).
Qualifications
- Your basic knowledge in the areas of networking, MS Windows, MS Office, and Active Directory is required.
- Your German language skills must be at least at C1 level.
- Your strong service orientation and team skills are important to us.
- Your strong solution-oriented approach is required.
- Your structured, meticulous, and independent working style is required.
- Please note that a Class B driver's license is required for this position.
Experience
- Your professional experience in IT is important to us.
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What we offer
- We offer a flexible workplace in Vienna or St. Pölten as well as one to two days of home office per week.
- There are flexible flexitime arrangements.
- A company laptop and mobile phone, also for private use, will be provided.
- A fresh and free lunch is offered on-site.
- A comprehensive and thorough onboarding process is ensured for a successful start.
- There are flat hierarchies, a family-like team, and a straightforward workday.
- The remuneration is in accordance with the Collective Agreement for Gastronomy Employees, Federal State of Vienna, with a minimum of € 2,800 gross per month based on a 40-hour workweek.
- With the appropriate qualifications and experience, a willingness to offer above-market compensation is expected.
- We support you with many opportunities to realize yourself and advance professionally.
- A diverse range of training and development opportunities is offered, including technical as well as interdisciplinary qualifications with a focus on specific positions or career paths.
- GOURMET, as a reliable and family-friendly employer, also offers many benefits as well as social and supplementary services, employee events, health promotion measures, and promotes equal opportunities.
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Benefits
Health, Fitness & Fun
Food & Drink
Work-Life-Integration
Job Locations
About Your Employer
GMS GOURMET GmbH
Wien, St. Pölten
Our top priority is to thrill our guests with culinary and gastronomic excellence. Our company has a wide range of gastronomic and culinary expertise, including business, education, and care catering; retail & food service; restaurants & cafes; as well as exciting public & event catering.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Food Products, Hotel and Restaurant Industry, Tourism
IT helpdesk employees
- Salary
- from 2.800 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.059 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
