Job
- Level
- Experienced
- Job Field
- IT, Support, Security
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 2.800 € gross/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you will handle complex 2nd and 3rd level support tickets, perform troubleshooting in Active Directory and Microsoft Exchange, and closely collaborate with developers to optimize our identity management solutions.
Job Technologies
Your role in the team
- Are you tired of ticket assembly line work, standard requests, and password resets? Then this position might be just right for you.
- At tenfold Software, you work on a highly specialized identity management solution that is offered by only a few companies worldwide.
- Instead of monotonous support, you can expect complex technical challenges in 2nd and 3rd level IT support, close collaboration with developers and consultants, as well as the opportunity to actively contribute to the further development of our product.
- You can expect a highly technical team, maximum home office flexibility, exciting IT security topics, and a work environment that promotes initiative, learning, and innovation.
- Processing 10-20 complex support tickets daily via the Freshdesk ticket system.
- Analysis and resolution of complex technical issues in 2nd and 3rd level IT support.
- Troubleshooting in Active Directory, Microsoft Exchange, file server environments, and identity management systems.
- Communication with the IT administrators of our clients as well as partner consultants.
- Independent handling of tickets from analysis to final solution, including documentation.
- Analysis of complex IT infrastructures and development of customized solutions.
- Collaboration with development and consulting to optimize software and product features.
- Participation in cross-team bug-hunting sessions for collaborative problem-solving.
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Our expectations of you
Qualifications
- Very good knowledge of Active Directory, Microsoft Exchange, and file servers.
- Analytical thinking and structured problem-solving for complex IT issues.
- Very good knowledge of German and English.
- Ideally, knowledge of PowerShell or SQL.
- Interest in long-term specialization in the field of Identity & Access Management (IAM).
Experience
- At least 2 years of experience in IT support or as an IT administrator.
- Experience in second- or third-level support.
- Experience with permissions management in Microsoft environments (e.g., SharePoint, Exchange).
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What we offer
- 100% flexible remote work policy (office visits approximately once per quarter).
- Challenging technical tasks instead of standard support.
- Collaboration with experienced developers, consultants, and IT security experts.
- Maximum of 20 tickets per day - focus on quality over quantity.
- No on-call duty, no weekend shifts, no field service.
- Modern tools like Freshdesk for efficient work.
- Regular team events such as bowling, go-karting, or group dinners.
- Annual team trips to destinations such as Florence, Nice, or Malaga.
- Bonus scheme with up to three additional monthly salaries per year.
- High-quality hardware equipment as needed.
- Central office location on Mariahilfer Straße in Vienna.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Riffbird Gmbh
RIFFBIRD GmbH, based in Klagenfurt am Wörthersee, is an innovative performance marketing and recruiting company. It focuses on developing data-driven strategies for talent acquisition in the digital age and has established itself as a leading provider in the industry.
Description
- Company Type
- Digital Agency
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
IT Support Specialist - 2nd / 3rd Level Support & Identity Management
- Salary
- from 2.800 € gross/monthEstimated net salary based on the gross salary in the job ad.from 2.059 € net/month
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
