Job
- Level
- Senior
- Job Field
- IT, Support, Project
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 56.854 € Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you coordinate the IT support team, optimize ITIL processes, tackle complex customer inquiries, and lead projects aimed at continually enhancing service performance.
Job Technologies
Your role in the team
- We want to explore new paths. And create new paths. Today. For tomorrow. For us.
- Become part of #TeamOEBB now!
- To strengthen our IT support team, we are looking for a committed individual who will take on technical leadership responsibilities and serve as a Senior Specialist to ensure operational excellence in our IT support.
- In this key role, you combine personnel coordination with deep technical expertise and significantly contribute to the continuous improvement of our service processes in IT user support.
- You ensure the operational functionality of IT support at the assigned customer sites or within your team, with the goal of providing cost-effective service delivery.
- You coordinate the ITIL core processes and optimize these processes within the framework of continuous improvement (KVP).
- You ensure an economical stocking of the warehouse assigned to you.
- You are the subject matter expert for the leadership, analyzing and preparing complex issues, handling complex customer inquiries as well as escalations.
- You take on project management tasks and/or contribute technically to projects.
- You organize collaboration within the team, promote knowledge transfer, and ensure transparent information sharing.
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Our expectations of you
Education
- You have an IT education and/or sufficient and several years of experience in IT User Support Service.
Qualifications
- You are characterized by analytical, self-reliant work with a high level of service orientation and strong commitment.
- You enjoy working independently as well as collaboratively within and with the team.
- You are team-oriented, eager to learn, and enjoy developing yourself through further training.
Experience
- You bring several years of experience in team coordination with basic business knowledge or equivalent.
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What we offer
- We offer a secure and sustainable workplace as well as the opportunity to make your personal contribution to the most climate- and environmentally friendly mobility in Austria.
- You can expect an exciting and varied role in a diverse and professional team.
- An open and trusting working environment at eye level characterizes us.
- An attractive flextime model and the possibility of working from home allow for a balanced integration of work and private life.
- Furthermore, you will find comprehensive opportunities for professional and personal development as well as solid knowledge transfer from your colleagues.
- Numerous additional benefits (special conditions for train travel and in our travel agencies, travel discounts, holiday homes and apartments in popular domestic holiday regions, company-internal events & sports activities, culinary provisions through our internal bistro) await you.
- For the position of "Senior Specialist: IT Support," a minimum gross annual salary of €56,854 is provided, according to the collective agreement for employees of companies in the field of services in automatic data processing and information technology, based on a workload of 38.5 hours per week.
- Depending on qualifications and professional experience, overpayment may be possible.
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Benefits
Work-Life-Integration
- 🏠Home Office
- 🍼Day Care for Kids
- ⏰Flexible Working Hours
- ⏸Educational Leave/Sabbatical
- 🚌Excellent Traffic Connections
Food & Drink
Health, Fitness & Fun
- 🏋🏿♂️Fitness Offers
- 🎳Team Events
- 🚲Bicycle Parking Space
- 👩⚕️Company Doctor
- 🙂Health Care Benefits
- 🧠Mental Health Care
More net
Job Locations
This is your employer
ÖBB-Konzern
Wien, Villach, Graz, Knittelfeld, Innsbruck, Wien, St. Pölten, Linz
The ÖBB Group consists of three publicly traded companies that fall under the strategic umbrella of the ÖBB Holding AG. This conglomerate covers all business sectors within modern mobility, making it a strong and environmentally friendly railway system for the future.
Description
- Company Size
- 250+ Employees
- Founding year
- 1923
- Language
- German, English
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Logistics, Transportation
Employer reviews
by devworkplaces.com
Total
(3 Reviews)3.3
Career Growth
3.4Culture
3.6Workingconditions
3.6Engineering
2.8
Team coordinator IT User Support
- Salary
- from 56.854 € Gross/YearNet salary converted from the gross salary in the job ad.from 39.426 € net/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
- Easy Apply
- Easy Apply