Level: Experienced

Job Field: IT, Support

Employment Type: Full Time

Contract Type: Permanent employment

Salary: from 2.900 € Gross/Month

Location: Innsbruck

Working Model: Onsite

Job Summary

In this role, you will handle IT support requests, perform error analyses, document in the ticketing system, and serve as the primary contact for user concerns. You will identify and prepare solutions while helping to tackle IT challenges.

Job Technologies

Windows

Your role in the team

Are you the IT professional who stays calm under complex inquiries and always finds the right solution? Do you live for technology and excel at providing excellent service? Then you are exactly right here!
To strengthen our client's team, we are looking for a dedicated and competent IT support professional who, with their expertise and experience, will support the existing team and help to master IT challenges at the highest level.
First point of contact in IT/EDV Helpdesk
Acceptance and processing of support requests
Documentation of inquiries and solutions in the ticketing system
Error analysis and troubleshooting within the scope of 1st- and 2nd-level support.
Support users with their inquiries.
Qualification and escalation of incidents to the responsible departments
General inspection for recurring disturbances to enable early problem identification

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Our expectations of you

Education

IT training and experience in the IT sector - Technical background

Qualifications

Enjoyment of direct customer contact
Excellent German and English skills
Meticulous work ethic, accuracy, and reliability
Flexible team player
Willingness to take personal responsibility
Driver's license B

Experience

Experience in the Microsoft environment (e.g., Windows, Office)

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What we offer

An exciting working environment in an innovative company.
The opportunity to apply your expertise in challenging projects.
Team-oriented, modern environment
Secure and economically stable employer
Extensive benefits such as employee discounts and perks, parking, canteen, employee events, etc.
The gross minimum monthly salary for this position is € 2,900 on a full-time basis.
Willingness to pay above the standard salary depends on experience and qualifications and can be negotiated individually.