Job
In this role, you will advise customers on using Altova software, troubleshoot technical issues, and provide valuable feedback to developers. Communication occurs through various channels, emphasizing teamwork and problem-solving.
This listing has been machine translated. Show original
Job technologies
Your role in the team
- As a Software Support Engineer at Altova, you'll be the trusted expert customers turn to when they need guidance, solutions, and best practices.
- You will assist users in applying Altova software to real-world requirements, diagnose and resolve issues, and provide product insights back to our developers, testers, and technical writers.
- You will communicate confidently in both technical and business contexts and enjoy moving between customer conversations and deep technical problem-solving.
- Beraten Sie Kunden, wie sie Altova-Produkte implementieren können, um ihre Ziele zu erreichen.
- Troubleshoot and resolve technical issues; reproduce, analyze, and document findings.
- Communicate clearly with customers via email, phone, chat, remote desktop, and video.
- Zusammenarbeit mit internen Engineering-, QA- und Dokumentationsteams bei technischen Angelegenheiten.
- Capture customer feedback and contribute to product quality and usability.
Our expectations of you
Qualifications
- Language skills: Excellent English (C1). German is a plus.
- Communication: Clear, concise writing and speaking in technical and business settings.
- Technical Strengths (any mix of the following is welcome): XML ecosystem: XML Schema, XSLT, XPath, XQuery, XBRL, UML.
- JSON: JSON, JSON Schema, JSON Lines.
- EDI: EDIFACT, X12.
- Databases & SQL: Driver configuration; working across dev/test/prod; JDBC/ODBC/ADO.
- App delivery: Familiarity with mobile app development & deployment (Android, iOS, Windows, HTML5).
- Systems: VM usage; installing/configuring Windows & Linux; containerization (e.g., Docker).
- Generalist mindset: Broad knowledge of software development processes and Internet technologies.
- Must-have skills: Technical Support, Analytical Skills, Enjoy Learning New Technologies.
- Required languages: English C1.
- Nice-to-have languages: German B2.
Experience
- Customer support experience: Providing technical support across email/phone/chat/remote tools.
What we offer
- A full-time or part-time position in a dynamic and engaging work environment located in the vibrant 1st district of Vienna.
- The role provides an opportunity to develop professionally within the realms of technical support.
- Enjoy a balanced work-life experience with flex-time and innovative teamwork.
- A public transportation pass for Core Zone Vienna.
- No travel required.
- The collective agreement minimum salary is 3,267 EUR gross per month (based on a 38.5-hour week).
- The actual salary range amounts to 3,500 EUR to 4,500 EUR gross per month (on a 38.5-hour basis) depending on the actual experience.
- The salary is paid 14 times per year.
- The collective agreement Information Technology, Data Processing (IT) applies.
- Any accrued overtime is compensated in the form of time off.
Benefits
Work-Life-Integration
Higher take-home pay
Job locations
About your employer
Wien
Altova is a company that specializes in developing software tools to help Software Developers with data management, application development, mobile solutions development and Data Integration.
- English
- Established Company
- Hybrid, Onsite
- Trade · Internet, IT, Telecommunication
Employer reviews
- Team culture
- 2.8
- Career growth
- 2.5
- Working conditions
- 3.8
- Engineering
- 3.8
More jobs
These jobs might also interest you
We are a modern IT service company and support corporate clients across all areas of IT infrastructure – from workstation systems and servers to networks, firewalls, and cloud solutions. To expand our team, we are looking for one IT Technician / IT...
Do you enjoy diving deep into code and want to build a product that truly makes an impact? With us, you work hands-on on an AI platform that combines SaaS and on-premises, exclusively relies on open source, and successfully implements AI on-prem and...
Be the low level technical expert on our game dev team, especially in all things networking and multiplayer. Design high level network architecture for our games using a Godot based tool chain. Develop tools for the dev team and extend the engine if...
