Logo Altova GmbH

Software Support Engineer

New

Altova GmbH

Job

  • Level
    Experienced
  • Job Field
    IT, Support, System
  • Employment Type
    Full Time
  • Contract Type
    Permanent employment
  • Salary
    3.500 to 4.500€ gross/month
  • Location
    Vienna
  • Working Model
    Onsite

    • Job Summary

    In this role, you will advise customers on using Altova software, troubleshoot technical issues, and provide valuable feedback to developers. Communication occurs through various channels, emphasizing teamwork and problem-solving.

    Job Technologies

    Your role in the team

    • As a Software Support Engineer at Altova, you'll be the trusted expert customers turn to when they need guidance, solutions, and best practices.
    • You will assist users in applying Altova software to real-world requirements, diagnose and resolve issues, and provide product insights back to our developers, testers, and technical writers.
    • You will communicate confidently in both technical and business contexts and enjoy moving between customer conversations and deep technical problem-solving.
    • Beraten Sie Kunden, wie sie Altova-Produkte implementieren können, um ihre Ziele zu erreichen.
    • Troubleshoot and resolve technical issues; reproduce, analyze, and document findings.
    • Communicate clearly with customers via email, phone, chat, remote desktop, and video.
    • Zusammenarbeit mit internen Engineering-, QA- und Dokumentationsteams bei technischen Angelegenheiten.
    • Capture customer feedback and contribute to product quality and usability.

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    Our expectations of you

    Qualifications

    • Language skills: Excellent English (C1). German is a plus.
    • Communication: Clear, concise writing and speaking in technical and business settings.
    • Technical Strengths (any mix of the following is welcome): XML ecosystem: XML Schema, XSLT, XPath, XQuery, XBRL, UML.
    • JSON: JSON, JSON Schema, JSON Lines.
    • EDI: EDIFACT, X12.
    • Databases & SQL: Driver configuration; working across dev/test/prod; JDBC/ODBC/ADO.
    • App delivery: Familiarity with mobile app development & deployment (Android, iOS, Windows, HTML5).
    • Systems: VM usage; installing/configuring Windows & Linux; containerization (e.g., Docker).
    • Generalist mindset: Broad knowledge of software development processes and Internet technologies.
    • Must-have skills: Technical Support, Analytical Skills, Enjoy Learning New Technologies.
    • Required languages: English C1.
    • Nice-to-have languages: German B2.

    Experience

    • Customer support experience: Providing technical support across email/phone/chat/remote tools.

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    What we offer

    • A full-time or part-time position in a dynamic and engaging work environment located in the vibrant 1st district of Vienna.
    • The role provides an opportunity to develop professionally within the realms of technical support.
    • Enjoy a balanced work-life experience with flex-time and innovative teamwork.
    • A public transportation pass for Core Zone Vienna.
    • No travel required.
    • The collective agreement minimum salary is 3,267 EUR gross per month (based on a 38.5-hour week).
    • The actual salary range amounts to 3,500 EUR to 4,500 EUR gross per month (on a 38.5-hour basis) depending on the actual experience.
    • The salary is paid 14 times per year.
    • The collective agreement Information Technology, Data Processing (IT) applies.
    • Any accrued overtime is compensated in the form of time off.

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    Benefits

    Work-Life-Integration

    Higher Take-Home Pay

    Job Locations

    Map of company locations© OpenMapTiles, © OpenStreetMap contributors

    • Location Vienna

      Austria

    About Your Employer

    Altova GmbH

    Altova GmbH

    Wien

    Altova is a company that specializes in developing software tools to help Software Developers with data management, application development, mobile solutions development and Data Integration.

    Description

  • Language
    English
  • Company Type
    Established Company
  • Working Model
    Hybrid, Onsite
  • Industry
    Trade, Internet, IT, Telecommunication

    • Employer reviews

    by devworkplaces.com

    Total

    (2 Reviews)
    3.2

    • Culture

      2.7

    • Workingconditions

      3.8

    • Career Growth

      2.5

    • Engineering

      3.7
    Show all reviews
    Logo Altova GmbH

    Software Support Engineer

    Altova GmbH
    Salary
    3.500 to 4.500€ gross/monthEstimated net salary based on the gross salary in the job ad.2.461 to 2.971 € net/month
    Location
    Vienna
    Working Model
    Onsite
    Diversity
    Open for all genders

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