Job
- Level
- Experienced
- Job Field
- IT, Support
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 3.186 € Gross/Month
- Location
- Steyr
- Working Model
- Onsite
Job Summary
In this role, you are responsible for 1st and 2nd level support, diagnosing and providing solutions for hardware and software issues, and installing and maintaining IT systems.
Your role in the team
- Provision of 1st- and 2nd-level support for users regarding hardware and software issues.
- Diagnosis and troubleshooting of technical issues related to application software, hardware components, and operating systems.
- Installation, configuration, and maintenance of hardware and software.
- Communication with users to understand technical issues and provide solutions.
- Documentation of support tickets and solutions.
- Escalation of more complex issues to specialized teams or external service providers.
- Active collaboration with other IT teams to identify and resolve technical issues.
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Our expectations of you
Education
- Vocational training in an applicable apprenticeship (e.g., IT technician) or completion of a secondary school and additional training in the IT field.
Qualifications
- Knowledge in troubleshooting application software, hardware components, and operating systems.
- Interest in network and server systems.
- Willingness to further education.
- Good communication skills and customer orientation.
- Teamwork and collaboration with various departments.
- Patience and empathy in supporting users.
- Proactive approach to problem-solving.
- Very good spoken and written German skills.
- Friendly demeanor, good manners, reliability, flexibility, and team spirit.
- Very good IT user skills.
- Male applicants: Completed presence or civil service.
- Austrian citizenship; however, this requirement is also fulfilled by the nationality of a country whose citizens, due to international treaties within the framework of European integration, are entitled to the same rights regarding access to the profession as Austrian citizens.
Experience
- Experience in 1st- and 2nd-level support for IT applications, hardware, and software.
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What we offer
- No on-call duty on weekends.
- The opportunity to participate in the development of a modern city administration in Steyr.
- Secure job with development prospects.
- Support for career changers.
- Fixed working hours.
- Wednesday and Friday afternoons off.
- Crisis-proof workplace.
- Training and further education opportunity.
- Flexible flextime system.
- Regular salary increases.
- Paid paternity leave.
- Discounted company cafeteria with seasonal dishes.
- Occupational supplementary health insurance.
- Good accessibility by public transport.
- Opportunity to participate in company outings.
- Extensive leisure activities through the Magistrate Sports Club (as a union member).
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Job Locations
This is your employer
Stadt Steyr
Die Stadt Steyr ist mit seinen mehr als 1000 Mitarbeiter*innen (inkl. Stadtbetriebe, Kommunalbetriebe, Reinhaltungsverband sowie den Alten- und Pflegeheimen Steyr) einer der größten Arbeitgeber in der Region. Vom Neugeborenen bis zum älteren Menschen – die breitgefächerten Dienstleistungen des Magistrats tragen wesentlich zur hohen Lebensqualität der Stadt Steyr bei.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Public Service, Unions
IT support specialist
- Salary
- from 3.186 € Gross/MonthNet salary converted from the gross salary in the job ad.from 2.281 € net/Month
- Location
- Steyr
- Working Model
- Onsite
- Diversity
- Open for all genders
