Job
- Level
- Experienced
- Location
- Vienna, Laakirchen, Pöls-Oberkurzheim
- Working Model
- Hybrid, Onsite
- Job Field
- IT, Network, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- from 45.000 € gross/year
Job Summary
In this role, you will oversee the development and optimization of our Infrastructure Services, design IT service management processes, and analyze metrics to enhance service quality.
Job Technologies
Your role in the team
- You are responsible for the quality and continuous development of our Infrastructure Services.
- Further development of our service management platform Matrix42 and ensuring optimal utilization.
- Design, optimization & standardization of IT service management processes.
- You develop Service Levels and KPIs, monitor their compliance, and derive improvements from them.
- Analysis of operational and service metrics and implementation of concrete optimization measures with the involved teams.
- Support in the implementation of new Infrastructure Services and Technologies.
- Establishment of transparent structures and ensuring professional and service-oriented operational management.
- You actively contribute to shaping how our Infrastructure Service Management will be structured in the future.
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Our expectations of you
Qualifications
- Good knowledge in areas such as IT infrastructure, cloud, workplace, or networking.
- A structured, analytical, and solution-oriented mindset.
- Strong communication skills and the ability to bring together different teams and stakeholders.
- Self-initiative and enthusiasm for building structures, improving processes, and driving change.
Experience
- Several years of experience in IT Service Management or infrastructure environment.
- Experience with ITSM processes and ITIL.
- Experience with IT service management tools, ideally Matrix42.
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What we offer
- You will have the opportunity to actively further develop our Infrastructure Service Management.
- Together with our IT teams, you establish clear structures, efficient processes, and professional services that meet future requirements.
- If you enjoy taking responsibility, identifying areas for improvement, and turning ideas into workable solutions, then we would like to get to know you.
- Gross annual salary from € 45,000, depending on qualifications & experience.
- Flexible working hours and the possibility of home office for a good work-life balance.
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Benefits
Work-Life-Integration
Topics You Will Work On
Job Locations
About Your Employer
Heinzel Gruppe
The Heinzel Group is dedicated to sustainability in all of its activities, from producing market pulp and packaging paper at four locations in Europe to trading cellulose, paper, waste paper and cardboard worldwide. The company actively contributes to creating a circular economy in the pulp and paper industry by using renewable raw materials and making recycling an integral part of its business. This focus on sustainability sets the Heinzel Group apart as a leader in its industry.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Print, Paper, Packaging
IT Service Manager Infrastructure
- Salary
- from 45.000 € gross/yearEstimated net salary based on the gross salary in the job ad.from 32.612 € net/year
- Location
- Vienna, Laakirchen, Pöls-Oberkurzheim
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
