Job
- Level
- Senior
- Job Field
- IT, Support, System
- Employment Type
- Full Time
- Contract Type
- Permanent employment
- Salary
- 55.356 to 55.357€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
Job Summary
In this role, you analyze and resolve complex technical issues in 3rd Level Support, assisting the 2nd Level with your expertise and collaborating closely with the Core Products Team to optimize systems.
Job Technologies
Your role in the team
- As part of our 3rd Level Support, you are the central interface for particularly complex technical issues.
- You support our 2nd Level Support team, which interacts directly with our customers, by analyzing and resolving issues that could not be addressed at the initial support levels.
- This includes in particular an in-depth investigation of the system behavior, the log files, and the relevant configurations.
- You act as an internal subject matter expert and support the 2nd level support with in-depth analyses, assistance, and solution proposals.
- In this role, you will also work closely with our Core Products Team - consisting of Product Management, Software Development, Quality Assurance, and Documentation.
- You evaluate problems and requests from operational activities and systematically hand them over to the Core Products Team for further implementation.
- Jira is used as the central tool for managing and prioritizing requests.
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Our expectations of you
Qualifications
- Basic knowledge of SQL/Oracle and database queries
- Knowledge of working with .NET-based applications and web services
- Understanding of software architectures
- API know-how, especially in the data formats JSON and XML
- Structured, solution-oriented working style with a high degree of personal responsibility
- Excellent written and spoken proficiency in German and English.
- High motivation, resilience, team spirit, and flexibility
Experience
- Several years of experience with agile working methods (Scrum or Kanban)
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What we offer
- You have your personal workspace in our central office location at Praterstern, but you are also welcome to work partly from home.
- Your four-legged friend is also very welcome with us, in accordance with the Dog Policy.
- Last but not least, we have a relaxation area where you can clear your mind and recharge your batteries.
- We treat each other with appreciation.
- Everyone has a voice, and care is taken to ensure that even quiet voices are heard.
- Monthly brunch, table football and darts tournaments, company party, outdoor activities, after-work parties, and team-building events.
- Therefore, we offer free drinks, fruit, freshly squeezed juices, a cereal bar, and a coffee lounge.
- If that's not enough for you, there are numerous shops and restaurants on campus.
- The collective agreement minimum salary for this position (full-time) is EUR 55,356.00 gross per year.
- Based on your qualifications and experience, a market-compliant salary is of course provided.
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Benefits
Work-Life-Integration
Food & Drink
Health, Fitness & Fun
Topics that you deal with on the job
Job Locations
This is your employer
Delegate Technology GmbH
Wien
Our Delegate Team is made up of experienced and long-time industry specialists, combined with experienced software engineers and a long-standing management team. We support our customers both on site as well as remotely via remote access and telephone hotline. We understand the industry we work in and help our clients succeed.
Description
- Company Type
- Established Company
- Working Model
- Hybrid, Onsite
- Industry
- Internet, IT, Telecommunication
Dev Reviews
by devworkplaces.com
Total
(1 Review)3.5
Engineering
3.1Culture
4.2Career Growth
3.0Workingconditions
3.8
Senior Support Engineer
- Salary
- 55.356 to 55.357€ Gross/Year
- Location
- Vienna
- Working Model
- Hybrid, Onsite
- Diversity
- Open for all genders
