Job
In this role, you handle support inquiries related to payment processes, analyze technical issues, develop solutions in collaboration with various departments, and document processes clearly for the team.
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Job technologies
Your role in the team
- You handle support requests related to payments and payment processing, ensuring that transactions in the online shop are processed reliably.
- You systematically analyze errors in payment processes and the associated systems, and present your findings clearly to the development teams.
- You keep track of open support cases, coordinate with everyone involved, and follow them through to a lasting resolution.
- You identify recurring disruptions and technical weaknesses early on and derive concrete opportunities for improvement from them.
- You work closely with Quality Assurance, Project Management, Development, and other stakeholders to drive solutions forward quickly and sustainably.
- You document technical solutions and important processes clearly in knowledge articles and FAQs so your team can quickly put that knowledge to use in their day-to-day work.
Our expectations of you
Education
- With a technical education—for example, at an HTL—or practical experience in IT or application support, you have a solid foundation. Entry-level candidates with a technical aptitude are also welcome.
Qualifications
- Attention to detail and a structured approach help you stay on top of things, even when handling several requests in parallel.
- You find complex system landscapes exciting and enjoy familiarizing yourself with the processes behind an application.
- You quickly grasp technical concepts and confidently apply your knowledge of systems and interfaces; basic knowledge of web applications, JavaScript, SQL, or database queries is an advantage.
- When troubleshooting, you take an analytical approach, narrow down the causes, and develop appropriate next steps.
- You take ownership, contribute your own ideas, and stay reliably engaged even when tackling complex issues.
- You communicate openly and with a strong service orientation when interacting with others; excellent German and English skills help you do so.
Experience
- You’re particularly interested in payments and digital payment processes; initial experience in payment transactions is a plus, but not a requirement.
What we offer
- You can expect an annual gross salary starting at €35,000, with a clear willingness to pay more if your experience and expertise impress us. We’d be happy to discuss the details with you in person.
Benefits
Health, fitness & fun
Food & drink
Higher take-home pay
Topics you will work on
Job locations
About your employer
Wels, Wien
Since over 65 years, XXXLutz has been providing attractive and safe jobs with excellent earnings and career opportunities. More than 20,900 employees find interesting and exciting tasks in diverse areas of work.
- 250+ Employees
- 1945
- Established Company
- Full Remote, Hybrid, Onsite
- Trade
Employer reviews
- Team culture
- 3.5
- Career growth
- 4.1
- Working conditions
- 3.9
- Engineering
- 3.5
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